How to complain about us or request a review of a decision we have taken

 

The Ombudsman and his staff aim to provide a first class Ombudsman service for Wales.  As part of that commitment we aim to:

 

• provide an accessible, simple, effective and transparent process for looking into complaints about the service we give; 
• respond quickly to complaints about the service we have provided; and, 
• if we have got things wrong or given poor service, apologise and learn from our mistakes.

 

We want to hear your comments about the service we have provided.

 

You can also use the following process to ask for a review of a decision we have made not to investigate, to discontinue an investigation or where you consider that the decisions we have made following investigation are flawed.