The Ombudsman aims to put things right for people when they have been treated unfairly or have received a bad service from a public organisation in Wales.   It is vital that the public are aware of and understand what he does, and feel engaged with his work.

Every year we develop an outreach and engagement strategy. The objectives of this are:

  • to raise awareness of the Ombudsman service and how we can help you
  • to ensure our services are accessible to everyone
  • to engage proactively with our stakeholders.


Inviting the Ombudsman to your event

As well as having a presence at national events such as the Eisteddfod, the Ombudsman and members of his staff regularly speak at external conferences and meetings to promote the work of the office, and to meet and connect with new audiences and community groups.

Some of the organisations we have met with so far this year include:

  • Association of Voluntary Organisations Wrexham
  • Care Forum Wales
  • Stonewall
  • Wales Council for Voluntary Action

If you are holding a meeting or event and would like the Ombudsman or a member of his staff to attend please contact us on communications@ombudsman-wales.org.uk and let us know:

  • what the event is about
  • who the audience is
  • the format of the event (e.g. meeting/workshop)
  • what you would like us to do.

For 2017/18 we are particularly interested in hearing from organisations that support children and young people and their families, especially those with disabilities or mental health issues.


Social media

PSOW has its own Twitter feed and Facebook page run by the Communications Team.  These channels are used to promote and share information and news. We also share video content to our YouTube channel.

Follow @OmbudsmanWales on Twitter

Like PSOW on Facebook

Watch PSOW videos on YouTube