Privacy and Legal


Whilst we are looking at your complaint we will need to collect personal information about you. To investigate your complaint we will need to share information with the organisation concerned and other relevant bodies. If you would like to know how the information you provide may be used please ask our Management Information Officer on 01656 644200, who also deals with requests for access to the personal information we may hold about you.


Privacy and our website

Our website does not enable our visitors to communicate with other visitors or for them to post information to be accessed by others.


Log files/Traffic monitoring

Log files allow us to record visitors' use of the site. The logs are only used to identify the relative popularity of the pages that comprise the website.


Linking to another site from the our website

Our website contains links to other sites. These are provided for assistance and the inclusion of a link does not imply that the Public Services Ombudsman for Wales endorses or has approved the linked site.  The Public Services Ombudsman for Wales is not responsible for the privacy practices within any of these other sites. You should be aware of this when you leave the site and we encourage you to read the privacy statements on other websites you visit.

Email disclaimer

CONFIDENTIALITY: This electronic mail (including its content, any attachments and historic thread if included) may be private and confidential and intended solely for the recipient. If you are not the intended recipient you must not disclose, disseminate, distribute, duplicate or take any action in reliance on the content of this electronic mail or included attachments. Please notify the sender immediately by electronic mail if you consider that you have received this mail in error and delete this electronic mail from your system. Please note that by emailing the Public Services Ombudsman for Wales you are giving your implied consent for us to respond using unsecured email, and that you understand and accept that we are not then responsible for any potential unauthorised sharing or loss of personal information that may arise from the fact that email is not a 100% secure communications medium.

CONTENT: The Public Services Ombudsman for Wales accept no responsibility or liability for changes made to this electronic mail nor any files attached to it after it was sent nor any loss or damage arising from its recipient or use.

VIRUSES: Although the Public Services Ombudsman for Wales has taken all reasonable precautions to ensure no viruses are present in this electronic mail or any files attached to it, we cannot accept responsibility for any loss or damage arising from the use of this electronic mail or any of the included attachments. You are advised to check it using your own software before opening it.

The Public Services Ombudsman for Wales registered office: 1 Ffordd Yr Hen Gae, Pencoed CF35 5LJ


Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

Social Media Policy

PSOW social media accounts are managed by the Communications and Policy team, on behalf of the Public Services Ombudsman for Wales' Office.


If you follow PSOW's social media accounts, you can expect regular content covering the following: 


  • Alerts about new content on our website
  • Press releases
  • Comment, retweets, links etc. on issues relevant to PSOW's work
  • Following and Retweeting

We do not automatically follow back new followers. Being followed back or being retweeted does not imply endorsement of any kind.



We will update and monitor our social media accounts during office hours, Monday to Friday. Social media networks may occasionally be unavailable and PSOW accepts no responsibility for lack of service due to downtime.


@Replies, Comments and Direct Messages


We welcome feedback and ideas from all our followers, and endeavour to join the conversation where possible and where relevant. However, due to resource constraints we will not always reply individually to all the messages we receive via our social media accounts.


Comments or posts that are deemed offensive or inappropriate will be removed and we reserve the right to terminate involvement by users who post such content.


The PSOW Communications and Policy team read all @replies and Direct Messages received via Twitter and ensures that any relevant issues or suggestions are passed to the correct member of PSOW staff.



Whilst PSOW may discuss issues in general terms, we will not use social media to engage on matters relating to specific complaints. All complaints referred to PSOW are done so confidentially.


If a complainant wishes to discuss a specific case, the usual ways of contacting PSOW are detailed on the Contact Us page.