Making a Complaint

The Ombudsman can consider complaints: 

  • about a public service provider,
  • about an independent care provider, or 
  • that a local authority member has broken the code of conduct.

Below are three booklets.  Please read the booklet relevant to the type of complaint you want to make.  This information will help you understand the matters that the Ombudsman can and cannot look at and tell you what will happen with your complaint. If having read this information, you decide that you want to make a complaint, you should do so by completing the online complaint form below.

However, if you prefer, you can also print out the relevant form (to be found at the bottom of this page),  complete it and return it to the Ombudsman's office at the address shown below.  If you want to complain about a public service provider, our online complaint form will automatically help you identify the body you want to complaint about (in the case of a complaint about an independent care provider you will be asked to enter their details).  However, if you decide to complete the printed out complaint form, please check that the organisation you want to complain about is of a type that the Ombudsman can look into (the list is available here).

 
How to complaint about public bodies
Public body complaint(pdf)
Independent care provider complaint(pdf)
How to complain that a local authority member has breached the code of conduct
Local authority member complaint(pdf)

Making a Complaint

Do it Online

Make a complaint

I wish to complain about a:

Resume your form

By Post

Download the appropriate form. (The service provider form can be used for both public and independent service provider complaints.)

Post the completed form to:


1 Ffordd yr Hen Gae
Pencoed
CF35 5LJ
0300 790 0203