How to complain to the Ombudsman - contacting our Complaints Advice Team

If you are not sure whether you can complain to the Ombudsman, phone our Complaints Advice Team on 0845 601 0987 to discuss the matter. Even if you do think that your complaint is one that the Ombudsman can consider, it is always best to first phone our Advice Team to discuss the problem, our role and the way we work.

If your complaint is about an organisation we cannot look into, we will try to see if you can complain to another complaint-handling organisation and, if appropriate, send the details of your complaint on to them.

However, if your complaint is one that we believe we can and should look at, we may then need you to fill in our complaint form. This will ask you to provide personal details, set out what your complaint is about and what you would like the public body to do to put things right. We may be able to fill in the complaint form for you when you initially phone us.

However, you can also visit our website to submit your complaint online at www.ombudsman-wales.org.uk.