Public Services Ombudsman for Wales

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Investigations

Public Interest Reports- Listed by Subject

Case 201000903 - Aneurin Bevan Health Board

Case 201001167 - Betsi Cadwaladr University Health Board

Case 201001670 - Abertawe Bro Morgannwg University Health Board

Case 201002404 - Hywel Dda Local Health Board

Case 201001569 - Cwm Taf Local Health Board

Case 200900780 - North Wales NHS Trust : OmbudsmanGovernment

Case 200802452 - Cardiff & Vale University LHB : Ombudsman

Case 200901952 - GP : Ombudsman

Case 200901551 - Hywel Dda Local Health Board : Ombudsman

Case 200802231 & 200802232 - Cardiff & Vale University LHB : Ombudsman

Case 200801882 - Cwm Taf NHS Trust : Ombudsman

Case 200800779 - Carmarthenshire Local Health Board : Ombudsman

Case 200800349 - Anglesey Local Health Board : Ombudsman

Case 200701674 - Cardiff & Vale NHS Trust and Health Commission Wales : Ombudsman

Case 200801427 - Cwm Taf NHS Trust

Case 200700780 - Pontypridd and Rhondda NHS Trust (now the Cwm Taf NHS Trust)

Case 200702358 - Cardiff County Council

Case 200901501 - Isle of Anglesey County Council

Case 200801193 & 200801194 - Brecon Beacons National Park & Powys County Council

Case 200800881 - Merthyr Tydfil County Borough Council

Case 200801373 - Powys County Council

Case 200800024 - Pembrokeshire County Council

Case 200600720 - Carmarthenshire County Council

Public Interest Reports- Listed by Public Authority

Case 201001198 - Carmarthenshire County Council

Case 200902138 - Isle of Anglesey County Council

Case 201000665 - Hywel Dda NHS Trust

Case 201001569 - Cwm Taf Local Health Board

Case 200800349 - Anglesey Local Health Board

Case 200702358 - Cardiff County Council

Case 200701674 - Cardiff & Vale NHS Trust and Health Commission Wales

Case 200802452 - Cardiff & Vale University LHB

Case 200802231 & 200802232 - Cardiff & Vale University LHB

Case 200600720 - Carmarthenshire County Council

Case 200801882 - Cwm Taf NHS Trust

Case 200801427 - Cwm Taf NHS Trust

Case 200801217 & 200900897 - Gwynedd Council & Welsh Assembly Government (Student Finance Wales & Student Loans Company Ltd)

Case 200901551 - Hywel Dda Local Health Board

Case 200901501 - Isle of Anglesey County Council

Case 200700780 - Pontypridd and Rhondda NHS Trust (now the Cwm Taf NHS Trust)

Case 200801193 & 200801194 - Brecon Beacons National Park & Powys County Council

Case 200801373 - Powys County Council

Case 200701674 - Cardiff & Vale NHS Trust and Health Commission Wales

Investigation Reports - Other 2011/12

Investigation Reports - Other 2010/11

Investigation Reports - Other 2009/10

Public Body Information

Model Concerns and Complaints Policy and Guidance

Guidance to Public Bodies in Wales

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Complaints Wales Seminars 2010

Lessons Learnt Seminar for Public Bodies in Wales

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What's new?

The Ombudsman has published a report (11 January 2012) on his investigation into a complaint against Carmarthenshire County Council. Full details can be found here.

The latest edition of The Ombudsman's Casebook is now available here.