Publications

Please find below a list of our publications. You will need Adobe Acrobat Reader to view some of these documents.

Special Reports

Strategic Plan

Annual Reports

Annual Accounts

Guidance/Policies

What's new?

'Complaints Wales' Seminars

In February 2010, the Ombudsman held a number of seminars throughout Wales for contact/complaints officers within his jurisdiction. The slides used for the presentations are available here.

Information on how to complain about a public body is also available in the following languages: