Making a Complaint

The Ombudsman can consider two types of complaint: 

• about a public body, or
• that a local authority member has broken the code of conduct.

Below are two booklets.  Please read the booklet relevant to the type of complaint you want to make.  This information will help you understand the matters that the Ombudsman can and cannot look at and tell you what will happen with your complaint. If having read this information, you decide that you want to make a complaint, you should do so by completing the online complaint form below.

However, if you prefer, you can also print out the relevant form (to be found at the bottom of this page),  complete it and return it to the Ombudsman's office at the address shown below.  If you want to complain about a public body, our online complaint form will automatically help you identify the body you want to complaint about.  However, if you decide to complete the printed out complaint form, please check that the organisation you want to complain about is of a type that the Ombudsman can look into (the list is available here).

 

Public Body complaint (pdf)                                              Local authority member complaint (pdf)

                                           

Do it Online

Make a complaint

I wish to complain about a:

• Please Select... Councillor Public Service Provider

Resume your form

• ID:
• Postcode:

By Post

Download the appropriate form:

Public Body

Public body complaint form

Local Authority member

Local Authority member complaint form 

Post the completed form to:

Public Services Ombudsman for Wales
1 Ffordd yr Hen Gae
Pencoed
CF35 5LJ