Investigation Reports - Other 2011/12

Where the Ombudsman does not believe that there are issues of public interest arising from an investigation he makes a report under Section 21 of the Public Services Ombudsman (Wales) Act 2005 and does not require the body concerned to give publicity to it. Below is a list of such investigations undertaken by the Ombudsman. Although the text of these reports is not published on the website, a copy can normally be made available by request.

COMPLAINTS UPHELD IN WHOLE OR IN PART

Adult Social Services

February 2012 - Case 201100077 - Newport City Council
November 2011 - Case 201100218 - City & County of Swansea
September 2011 - Case 201100133 - City & County of Swansea
July 2011 - Case 201000950 - Gwynedd Council
June 2011 - Case 201000046 - Blaenau Gwent County Borough Council

Benefits Administration

January 2012 - Case 201000330 - Powys County Council
December 2011 - Case 201100607 - Isle of Anglesey County Council

Children's Social Services

July 2011 - Case 200901053 - Denbighshire County Council
May 2011 - Case 200902417 - City & County of Swansea
April 2011 - Case 201000544 - Cyngor Sir Ceredigion
April 2011 - Case 201000572 - Denbighshire County Council

Education

March 2012 - Case 201100418 - Cardiff County Council
February 2012 - Case 201101073 - Governors of St Joseph's Cathedral Infant & Junior School
February 2012 - Case 201100938 - Admissions Appeal Panel - St Joseph's Roman Catholic Infant School
January 2012 - Case 201101138 - Cardiff County Council
December 2011 - Case 201001284 - Cardiff County Council
November 2011 - Case 201100094 - Admissions Appeal Panel - Brynmawr Foundation School

Environment & Environmental Health

December 2011 - Case 201100104 - Cardiff County Council
August 2011 - Case 201001140 - Cardiff County Council

Health

March 2012 - Case 201100216 - Welsh Ambulance Services NHS Trust
March 2012 - Case 201100445 - Abertawe Bro Morgannwg University Health Board
March 2012 - Case 201100641 - Betsi Cadwaladr University Health Board
March 2012 - Case 201002586 - Betsi Cadwaladr University Health Board
March 2012 - Case 201100034 - Cardiff & Vale University LHB
March 2012 - Case 201101131 - Abertawe Bro Morgannwg University Health Board
March 2012 - Case 201002365 - Cwm Taf Local Health Board
March 2012 - Case 201002565 - Aneurin Bevan Health Board
February 2012 - Case 201101142 - GP
February 2012 - Case 201100325 - Cardiff & Vale University LHB
February 2012 - Case 201100120 - Abertawe Bro Morgannwg University Health Board
February 2012 - Case 201100249 - Betsi Cadwaladr University Health Board
February 2012 - Case 201100623 - Aneurin Bevan Health Board
February 2012 - Case 201100166 - Abertawe Bro Morgannwg University Health Board
January 2012 - Case 201100461 - GP
January 2012 - Case 201101227 - Powys Teaching LHB
January 2012 - Case 201100626 - Hywel Dda Local Health Board
January 2012 - Case 201001637 - Betsi Cadwaladr University Health Board
January 2012 - Case 201002061 - Cardiff & Vale University LHB
January 2012 - Case 201002609 - Cardiff & Vale University LHB
January 2012 - Case 201100124 - GP
January 2012 - Case 201002089 - Abertawe Bro Morgannwg University Health Board
December 2011 - Case 201002020 - Betsi Cadwaladr University Health Board
December 2011 - Case 201001985 - Cardiff & Vale University LHB
November 2011 - Case 201001880 - GP
November 2011 - Case 201002267 - GP
November 2011 - Case 201001558 - GP
November 2011 - Case 201001675 - Cardiff & Vale University LHB
November 2011 - Case 201001974 - Welsh Health Specialised Services Committee
November 2011 - Case 201002067 - Betsi Cadwaladr University Health Board
November 2011 - Case 201002461 - Cwm Taf Local Health Board
November 2011 - Case 201100169 - Welsh Ambulance Services NHS Trust
November 2011 - Case 201100251 - GP
November 2011 - Case 201100252 - Betsi Cadwaladr University Health Board
October 2011 - Case 201002051 - Cardiff & Vale University LHB
October 2011 - Case 201001972 - GP
September 2011 - Case 201000983 - Aneurin Bevan Health Board
September 2011 - Case 201000933 - Abertawe Bro Morgannwg University Health Board
September 2011 - Case 201000357 - Welsh Ambulance Services NHS Trust
September 2011 - Case 201001794 - Abertawe Bro Morgannwg University Health Board
September 2011 - Case 201001635 - GP
August 2011 - Case 201001008 - Aneurin Bevan Health Board
August 2011 - Case 201000808 - Betsi Cadwaladr University Health Board
August 2011 - Case 201002371 - Dentist
July 2011 - Case 201001354 - Betsi Cadwaladr University Health Board
July 2011 - Case 201000407 - Cardiff & Vale University LHB
July 2011 - Case 201001173 - Aneurin Bevan Health Board
July 2011 - Case 201002250 - Cwm Taf Local Health Board
June 2011 - Case 201001354 - Betsi Cadwaladr University Health Board
June 2011 - Case 201001722 - Aneurin Bevan Health Board
June 2011 - Case 201001090 - Aneurin Bevan Health Board
June 2011 - Case 201000407 - Cardiff & Vale University LHB
June 2011 - Case 201000361 - GP
June 2011 - Case 201000275 - Cardiff & Vale University LHB
June 2011 - Case 201002402 - Betsi Cadwaladr University Health Board
June 2011 - Case 201001778 - GP
June 2011 - Case 201001777 - GP
June 2011 - Case 201001324 - Welsh Ambulance Services NHS Trust
May 2011 - Case 201000105 - Cardiff & Vale University LHB
May 2011 - Case 201000325 - Abertawe Bro Morgannwg University Health Board
May 2011 - Case 201000408 - Aneurin Bevan Health Board
May 2011 - Case 201001190 - Cardiff & Vale University LHB
May 2011 - Case 201001484 - Hywel Dda LHB
May 2011 - Case 201000180 - Cwm Taf LHB
May 2011 - Case 201000120 - Hywel Dda LHB
May 2011 - Case 201001059 - Aneurin Bevan LHB

Housing

February 2012 - Case 201101857 - Powys County Council
October 2011 - Case 201001520 - Charter Housing Association
October 2011 - Case 201000376 - Carmarthenshire County Council
September 2011 - Case 201000392 - Wrexham County Borough Council
August 2011 - Case 201002344 - Clwyd Alyn Housing Association Ltd
August 2011 - Case 201000852 - Cardiff County Council

Planning & Building Control

March 2012 - Case 201002579 - Cardiff County Council
January 2012 - Case 201002614 - Denbighshire County Council
November 2011 - Case 201000844 - Gwynedd Council
October 2011 - Case 201001884 - Monmouthshire County Council
August 2011 - Case 201001564 - Flintshire County Council
July 2011 - Case 201002029 - The City & County of Swansea

Roads & Transport

December 2011 - Case 201001744 - Isle of Anglesey County Council

Various Other

March 2012 - Case 201101478 - Cardiff County Council
March 2012 - Case 201100377 - Isle of Anglesey County Council
February 2012 - Case 201100125 - Cardiff County Council
December 2011 - Case 201002696 - Rhondda Cynon Taf County Borough Council
November 2011 - Case 201100472 - Neath Port Talbot County Borough Council
October 2011 - Case 201002378 - Rhondda Cynon Taf County Borough Council

COMPLAINTS NOT UPHELD

Adult Social Services

February 2012 - Case 201100821 - Ceredigion County Council
January 2012 - Case 201002606 - Carmarthenshire County Council

Children's Social Services

September 2011 - Case 201001207 - Isle of Anglesey County Council

Education

December 2011 - Case 201002501 - Bridgend County Borough Council
November 2011 - Case 201101455 - Admissions Appeal Panel - Tynewydd Primary School
November 2011 - Case 201101685 - Caerphilly County Borough Council
October 2011 - Case 201101311 - Torfaen County Borough Council
August 2011 - Case 201100565 - Admissions Appeals Panel - St Josephs Catholic & Anglican High School

Environment & Environmental Health

January 2012 - Case 201100704 - Cardiff & Vale University LHB
May 2011 - Case 201001508 - Countryside Council for Wales

Health

March 2012 - Case 201100215 - Betsi Cadwaladr University Health Board
March 2012 - Case 201100553 - Betsi Cadwaladr University Health Board
March 2012 - Case 201101482 - Aneurin Bevan Health Board
March 2012 - Case 200901400 - Powys Teaching Health Board
March 2012 - Case 200901488 - Cwm Taf Local Health Board
March 2012 - Case 201000063 - Abertawe Bro Morgannwg University Health Board
March 2012 - Case 201100103 - Betsi Cadwaladr University Health Board
March 2012 - Case 201100080 - GP
March 2012 - Case 201101631 - Hywel Dda Local Health Board
March 2012 - Case 201102584 - Aneurin Bevan Health Board
March 2012 - Case 201102604 - Hywel Dda Local Health Board
February 2012 - Case 201100231 - Cardiff & Vale University LHB
February 2012 - Case 201100405 - Hywel Dda Local Health Board
February 2012 - Case 201100656 - Betsi Cadwaladr University Health Board
February 2012 - Case 201101141 - Pharmacist
January 2012 - Case 201101066 - GP
January 2012 - Case 201100243 - Abertawe Bro Morgannwg University Health Board
January 2012 - Case 201002060 - Abertawe Bro Morgannwg University Health Board
December 2011 - Case 201002825 - GP
December 2011 - Case 201100180 - GP
December 2011 - Case 201001835 - Cwm Taf Local Health Board
December 2011 - Case 201100147 - Abertawe Bro Morgannwg University Health Board
October 2011 - Case 201100195 - GP
August 2011 - Case 201002042 - Cardiff & Vale University LHB
August 2011 - Case 201002436 - Powys Teaching LHB
August 2011 - Case 201100235 - GP
August 2011 - Case 201002694 - Betsi Cadwaladr University Health Board
July 2011 - Case 201002441 - Abertawe Bro Morgannwg University Health Board
July 2011 - Case 201002273 - Aneurin Bevan Health Board
July 2011 - Case 201000243 - Betsi Cadwaladr University Health Board
June 2011 - Case 201001856 - GP
June 2011 - Case 201001302 - Cwm Taf Local Health Board
May 2011 - Case 201000936 - Abertawe Bro Morgannwg University Health Board
May 2011 - Case 201001082 - GP
May 2011 - Case 201000493 - Cardiff & Vale University LHB
May 2011 - Case 201000579 - Betsi Cadwaladr University Health Board
May 2011 - Case 201000589 - GP
May 2011 - Case 200901089 - Aneurin Bevan LHB
April 2011 - Case 201001685 - Cardiff & Vale University LHB

Housing

February 2012 - Case 201100945 - Bridgend County Borough Council
January 2012 - Case 201002406 - Neath Port Talbot County Borough Council
December 2011 - Case 201100520 - Ceredigion County Council
November 2011 - Case 201100535 - Pembrokeshire County Council
September 2011 - Case 201001171 - Cardiff County Council

Planning & Building Control

August 2011 - Case 201000670 - Carmarthenshire County Council
August 2011 - Case 201000672 - Carmarthenshire County Council
August 2011 - Case 201000673 - Carmarthenshire County Council
June 2011 - Case 201002523 - Wrexham County Borough Council

Summaries of these 'other' reports can be found in The Ombudsman's Casebook which is published on a quarterly basis.

Investigation Reports 2010/11

Investigation Reports 2009/10

What's new?

The Ombudsman has a report (18 April 2012) on his investigation into a complaint against Hywel Dda Health Board. Full details can be found here.