Investigation Reports - Other 2008/2009

Where the Ombudsman does not believe that there are issues of public interest arising from an investigation he makes a report under Section 21 of the Public Services Ombudsman (Wales) Act 2005 and does not require the body concerned to give publicity to it. Below is a list of such investigations undertaken by the Ombudsman. Although the text of these reports is not published on the website, a copy can normally be made available by request.

2008/2009

COMPLAINTS UPHELD

Adult Social Services

• March 2009 - Case 200702684 - Cardiff County Council
• February 2009 - Case 200701039 - Isle of Anglesey County Council
• November 2008 - Case 200701084 - Cyngor Sir Ceredigion
• October 2008 -  Case 200601828 - Newport City Council
• September 2008 - Case 200700385 - Cardiff County Council
• June 2008 - Case 200601530 - The Vale of Glamorgan Council
• June 2008 - Case 200601824 - Cardiff County Council
• June 2008 - Case 200602305 - The City and County of Swansea
• April 2008 - Case 200700208 - Ceredigion County Council

Children's Social Services

• March 2009 - Case 200800261 - Denbighshire County Council
• November 2008 - Case 200701659 - Pembrokeshire County Council
• November 2008 - Case 200702620 - Isle of Wight Council
• April 2008 - Case 200602025 - Powys County Council

Community facilities, recreation and leisure

• June 2008 - Case 200702241 - Bodorgan Community Council

Education

• Education - Case 200800619 - Admissions Appeal Panel - Rhydypenau Primary School
• September 2008 - Case 200701377 - Bridgend County Borough Council
• September 2008 - Case 200800491 - Cardiff County Council
• April 2008 - Case 200601872 - Denbighshire County Council
• April 2008 - Case 200700836 - Cardiff County Council

Finance and Taxation

• September 2008 - Case 200601769 - Cardiff County Council

Health

• March 2009 - Case 200701382 - Carmarthenshire NHS Trust
• March 2009 - Case 200701863 - North West Wales NHS Trust
• March 2009 - case 200801009 - Bro Morgannwg NHS Trust
• February 2009 - Case 200701054 - Bro Morgannwg NHS Trust
• January 2009 - Case 200601525 - Pembrokeshire & Derwen NHS Trust
• January 2009 - Case 200700628 - Neath Port Talbot Local Health Board
• January 2009 - Case 200801349 - Primecare
• December 2008 - Case 200800576 - North Glamorgan NHS Trust
• October 2008 - Case 200701662 - GP
• July 2008 - Case 200700477 - Swansea NHS Trust
• July 2008 - Case 200701008 - North East Wales NHS Trust
• July 2008 - Case 200701689 - North Glamorgan NHS Trust
• July 2008 - Case 200702448 - Swansea Local Health Board
• June 2008 - Case 200700137 - Cardiff & Vale NHS Trust
• May 2008 - Case 200602511 - Welsh Assembly Government
• April 2008 - Case 200601871 - Gwent Healthcare NHS Trust
• April 2008 - Case 200602248 - Powys Local Health Board

Housing

• February 2009 - Case 200800169 - Carmarthenshire County Council
• September 2008 - Case 200701756 - Cymdeithas Tai Clwyd Cyf
• August 2008 - Case 200601949 - Conwy County Borough Council
• July 2008 - Case 200701004 - Cardiff County Council
• July 2008 - Case 200701036 - Merthyr Tydfil County Borough Council
• July 2008 - Case 200701928 - Carmarthenshire County Council
• June 2008 - Case 200700725 - Cardiff County Council
• May 2008 - Case 200602204 - United Welsh Housing Association
• April 2008 - Case 200600759 - Pembrokeshire County Council

Planning and Building Control

• March 2009 - Case 200702184 - Brecon Beacons National Park Authority
• March 2009 - Case 200801621 - Monmouthshire County Council
• January 2009 - Case 200700958 - Gwynedd Council
• January 2009 - Case 200701095 - Gwynedd Council
• November 2008 - Case 200602137 - Gwynedd Council
• September 2008 - Case 200701673 -Planning Inspectorate
• May 2008 - Case 200701127 -Gwynedd Council
• April 2008 - Case 200601750 Caerphilly County Borough Council

COMPLAINTS NOT UPHELD

Adult Social Services

• July 2008 - Case 200701625 - Neath Port Talbot County Borough Council
• April 2008 - Case 200601214 - Bridgend County Borough Council

Benefits Administration

• August 2008 - Case 200600894 - Isle of Anglesey County Council
• July 2008 - Case 200800092 - Cymdeithas Tai Hafan

Children's Social Services

• September 2008 - Case 200702658 - Welsh Assembly Government
• July 2008 - Case 200701690 - Caerphilly County Borough Council
• June 2008 - Case 200601211 - Denbighshire County Council

Education

• December 2008 - Case 200801348 - Admissions Appeals Panel - Bassaleg School
• December 2008 - Case 200801908 - Newport Town Council
• October 2008 - Case 200800550 - Cardiff County Council
• May 2008 - Case 200701452 - Cardiff County Council
• May 2008 - Case 200702605 - Appeals Panel - Whitchurch High School

Finance and Taxation

• March 2009 - Case 200801428 - The Vale of Glamorgan Council
• March 2009 - Case 200801444 - The Vale of Glamorgan Council

Environment and Environmental Health

• November 2008 - Case 200702093 - Environment Agency
• July 2008 - Case 200800034 - Gwynedd Council
• April 2008 - Case 200602071 - Caerphilly County Borough Council
• April 2008 - Case 200700729 - Rhondda Cynon Taff County Borough Council
• April 2008 - Case 200700790 - Caerphilly County Borough Council

Health

• December 2008 - Case 200702516 - Cardiff Local Health Board
• December 2008- Case 200800016 - Swansea NHS Trust
• November 2008 - Case 200701040 - GP
• November 2008 - Case 200701037 - Swansea NHS Trust
• November 2008 - Case 200701024 - Swansea Local Health Board
• November 2008 Case 200701035 - GP
• November 2008 - Case 200800103 - Swansea NHS Trust
• October 2008 - Case 200800604 - The City and County of Swansea
• October 2008 - Case 200800397 - Dentist
• October 2008 - Case 200702601 - Glais House Nursing Home Ltd
• September 2008 - Case 200701815 - Gwent Healthcare NHS Trust
• July 2008 - Case 200700794 - Bro Morgannwg NHS Trust
• June 2008 - Case 200601213 - Conwy & Denbighshire NHS Trust
• June 2008 - Case 200702072 - North Galmorgan NHS Trust
• May 2008 - Case 200700071 - Swansea NHS Trust
• April 2008 - Case 200700460 - Cardiff & Vale NHS Trust

Housing

• November 2008 - Case 200700512 - Wrexham County Borough Council
• August 2008 - Case 200702454 - Conwy County Borough Council
• July 2008 - Case 200702597 - Clwyd Alyn Housing Association
• July 2008 - Case 200800018 - Cardiff County Council
• July 2008 - Case 200602113 - Carmarthenshire County Council
• June 2008 - Case 200602028 - Caerphilly County Borough Council
• June 2008 - Case 200700671 - Ceredigion County Council
• May 2008 - Case 200700990 - Caerphilly County Borough Council
• April 2008 - Case 200701204 - Cardiff Community Housing Association
• April 2008 - Case 200701294 - Newport City Council

Planning and Building Control

• March 2009 - Case 200700045 - Powys County Council
• March 2009 - Case 200800675 - Blaenau Gwent County Borough Council
• March 2009 - Case 200801074 - Pembrokeshire County Council
• February 2009 - Case 200800188 - Denbighshire County Council
• November 2008 - Case 200700889 - Pembrokeshire County Council
• September 2008 - Case 200702359 - The City and County of Swansea
• April 2008 - Case 200700240 - Cardiff County Council
• April 2008 - Case 200701493 - Denbighshire County Council

Various Other

• June 2008 - Case 200800739 - Independent Review Secretariat
• April 2008 - Case 200602239 - North East Wales NHS Trust

COMPLAINTS PARTLY UPHELD

Adult Social Services

• January 2009 - Case 200700559 - The City and County of Swansea
• September 2008 - Case 200602344 - Pembrokeshire County Council
• September 2008 - Case 200701788 - Caerphilly County Borough Council
• July 2008 - Case 200700605 - The Vale of Glamorgan Council
• June 2008 - Case 200701048 - Newport City Council
• June 2008 - Case 200501727 - Powys County Council
• April 2008 - Case 200702060 - Welsh Assembly Government

Children's Social Services

• September 2008 - Case 200700835 - Denbighshire County Council
• July 2008 - Case 200700010 - Neath Port Talbot County Borough Council
• June 2008 - Case 200700695 - Cardiff County Council

Education

• January 2009 - Case 200801276 - The City and County of Swansea
• October 2008 - Case 200800786 - Admissions Appeals Panel - Rhydypenau Primary School
• October 2008 - Case 200800891 - Cardiff County Council
• September 2008 - Case 200701241 - Cardiff County Council

Environmental Health

• March 2009 - Case 200701627 - Newport City Council
• February 2009 - Case 200700716 - Powys County Council
• January 2009 - Case 200701929 - Cardiff County Council

Health

• March 2009 - Case 200801590 - Cardiff Local Health Board
• February 2009 - Case 200701933 - Carmarthenshire NHS Trust
• February 2009 - Case 200702091 - GP
• January 2009 - Case 200700484 - Abertawe Bro Morgannwg University NHS Trust
• January 2009 - Case 2007002534 - Vale of Glamorgan Local Health Board
• January 2009 - Case 200800223 - Swansea NHS Trust
• October 2008 - Case 200702422 - Abertawe Bro Morgannwg University NHS Trust
• September 2008 - Case 20070009 - Cardiff & Vale NHS Trust
• September 2008 - Case 200701186 - Gwent Healthcare NHS Trust
• September 2008 - Case 200702042 - Cardiff & Vale NHS Trust
• September 2008 - Case 200702102 - Gwent Healthcare NHS Trust
• July 2008 - Case 200701200 -Pontypridd & Rhondda NHS Trust
• July 2008 - Case 200700410 - GP
• June 2008 - Case 200700645 - North West Wales NHS Trust
• June 2008 -  Case 200700810 - Cardiff & Vale NHS Trust
• April 2008 - Case 200601651 - Pembrokeshire & Derwen NHS Trust
• April 2008 - Case 200701706 - Dentist

Housing

• October 2008 - Case 200700755 - Caerphilly County Borough Council
• July 2008 - Case 200700332 - Wales and West Housing Association
• June 2008 - Case 200602101 - Gwynedd Council
• June 2008 - Case 200700115 - Flintshire County Counil
• May 2008 - Case 200602384 - Cardiff County Council
• April 2008 - Case 200601974 - Pembrokeshire County Council

Planning and Building Control

• March 2009 - Case 200702206 - Environment Agency
• July 2008 - Case 200702394 - Rhondda Cynon Taff County Borough Council
• May 2008 - Case 200602148 - Ceredigion County Council

Roads and Transport

• March 2009 - Case 200701692 - Carmarthenshire County Council
• February 2009 - Case 200800169 - Carmarthenshire  County Council
• August 2008 - Case 200602183 - Bridgend County Borough Council
• August 2008 - Case 200602057 - Bridgend County Borough Council
• May 2008 - Case 200601850 - Wrexham County Borough Council

Health Reports - Issued under the Health Services Commissioners Act 1993

• November 2008 - Case 200602263 - Bodnant Surgery
• November 2008 - Case 200602270 - Gwynedd Local Health Board
• September 2008 - Case 200702255 - North East Wales NHS Trust
• July 2008 - Case 200700381 - Gwent Healthcare NHS Trust
• July 2008 - Case 200700382 - GP
• June 2008 - Case 200700105 - Pontypridd & Rhondda NHS Trust
• June 2008 - Case 200700347 - Ceredigion & Mid Wales NHS Trust
• May 2008 - Case 200601332 - Natonal Assembly for Wales
• May 2008 - Case 200602495 - Swansea NHS Trust
• April 2008 - Case 200601918 - Carmarthenshire NHS Trust
• April 2008 - Case 200601785 - Swansea NHS Trust