How do you make a complaint?

To make a complaint:

• You must be prepared for your name and what you say in your complaint to be passed on to the member concerned and to the authority, and the possibility that it may become public knowledge. You may need to be interviewed as part of any investigation. 
• Your complaint must be put in writing, preferably using the relevant form on this website.  If you are unable to do this yourself, please contact us on 0845 601 0987 (local call rate).
• You must tell the Ombudsman specifically what you believe the member has done which has broken their authority’s code of conduct. (You have to give some direct evidence of this - the Ombudsman will not investigate a complaint which is based on what someone else has told you.).