Bodies in the Ombudsman's jurisdiction

Below is the list of the types of bodies that come within the jursdiction of the Public Services Ombudsman for Wales.

If you wish to make a complaint but cannot see the type of organisation that you wish to complain about listed below, it may be that some other ombudsman scheme or complaint handling body can help you. Our links page may help you in this; you may find the website of the British and Irish Ombudsman Association of particular assistance.

Government of Wales

The Welsh Assembly Government
The National Assembly for Wales Commission

Local government, fire and police

A local authority in Wales (this includes county/county borough councils and community councils)
A joint board the constituent authorities of which are all local authorities in Wales
A fire and rescue authority in Wales constituted by a scheme under section 2 of the Fire and Rescue Services Act 2004 (c. 21) or a scheme to which section 4 of that Act applies
A police authority for a police area in Wales

Environment

A National Park authority for a National Park in Wales
The Countryside Council for Wales
The Environment Agency
The Forestry Commissioners
A regional flood defence committee for an area wholly or partly in Wales
An internal drainage board for an internal drainage district wholly or partly in Wales

Health and social care

The Care Council for Wales
The Board of Community Health Councils in Wales
A Local Health Board
An NHS trust managing a hospital or other establishment or facility in Wales
A Special Health Authority not discharging functions only or mainly in England
The Wales Centre for Health
A Community Health Council
An independent provider in Wales
A family health service provider in Wales
A person with functions conferred by regulations made under section 113(2) of the Health and Social Care (Community Health and Standards) Act 2003 (c. 43)

Housing

A social landlord in Wales (this includes housing associations)

Education and training

The Office of Her Majesty's Chief Inspector of Education and Training in Wales or Prif Arolygydd Ei Mawrhydi dros Addysg a Hyfforddiant yng Nghymru
The Higher Education Funding Council for Wales
An admission appeal panel constituted in accordance with regulations under section 94(5) or 95(3) of the School Standards and Framework Act 1998 (c. 31).
The governing body of any community, foundation or voluntary school so far as acting in connection with the admission of pupils to the school or otherwise discharging any of their functions under Chapter 1 of Part 3 of the School Standards and Framework Act 1998.
An exclusion appeal panel constituted in accordance with regulations under section 52 of the Education Act 2002 (c. 32).