CAT Casework Officer

Casework Officer £19,431 - £21,963

We are seeking to appoint Casework Officers, based in the Ombudsman’s front line complaint handling team. Applications are welcomed from those interested in a full-time or part-time position.

Successful candidates will be responsible for considering and responding to complaints on behalf of the Ombudsman. Casework Officers carry their own caseloads and the ability to manage casework is essential. Excellent oral communication skills are essential, as the role involves direct telephone and personal contact with complainants and with representatives of bodies within the Ombudsman’s jurisdiction.

The ability to absorb and retain a wide range of knowledge of the Ombudsman’s jurisdiction is essential, as is the ability to signpost members of the public to other appropriate services. 

We are looking to appoint to one permanent and one fixed term post.  One of these positions will need to be able to communicate in the Welsh language.


Starting pay on appointment will depend upon relevant skills and experience.


Completed application forms must be received by midday on Monday 6 November 2017.


Applications received after this date will not be considered.


The Ombudsman is committed to equal opportunities.


Job Description

Notes for candidates

Application form