Internal Policies and Procedures

The following policies and procedures are ones that we use for our internal purposes at the office of the Public Services Ombudsman for Wales:

• Financial Policies 
• Capability Policy and Procedure
• Code of Conduct Complaints Procedure 
• Complaints Handling Process 
• Special and Emergency Leave
• Confidential Reporting (Whistleblowing) Policy
• Disciplinary Procedure
• Flexi-time 
• Freedom of Information
• Grievance Procedure
• Health and Safety
• Holiday Leave
• Internal Staff Communication
• Maternity and Paternity Policy
• Policy on Standards of Conduct
• Smoke Free Policy 
• Recruitment and Selection Procedure
• Sickness Absence 
• Standards of Conduct
• Training and Development
• Travel and Subsistence 
• Unacceptable Actions by Complainants