Investigation reports - Other 2017/18

Investigation Reports - Other 2017/18

Where the Ombudsman does not believe that there are issues of public interest arising from an investigation he makes a report under Section 21 of the Public Services Ombudsman (Wales) Act 2005 and does not require the body concerned to give publicity to it. Below is a list of such investigations undertaken by the Ombudsman. Although the text of these reports is not published on the website, a copy can normally be made available by request.

 

COMPLAINTS UPHELD WHOLE OR IN PART

Adult Social Services

  • November 2017 - Case 201605976 - Merthyr Tydfil CBC

 

Children's Social Services

  • November 2017 - Case 201605163 - Blaenau Gwent CBC
  • July 2017 - Case 201601000 - Merthyr Tydfil County Borough Council
  • June 2017 - Case 201600699 - Newport City Council
  • April 2017 - Case 201600740 - Caerphilly County Borough Council

Complaints Handling

  • November 2017 - Case 201606684 - Betsi Cadwaladr UHB
  • November 2017 - Case 201607830 - Betsi Cadwaladr UHB
  • July 2017 - Case 201603005 - Betsi Cadwaladr UHB

Education

  • June 2017 - Case 201600907 - City and County of Swansea Council

Health

  • November 2017 - Case 201604010 - Hywel Dda UHB
  • November 2017 - Case 201605851 - Cardiff & Vale UHB
  • November 2017 - Case 201605377 - Aneurin Bevan
  • November 2017 - Case 201700661 - Betsi Cadwaladr
  • November 2017 - Case 201605657 - Betsi Cadwaladr UHB
  • November 2017 - Case 201606665 - Hywel Dda UHB
  • November 2017 - Case 201604906 - Hywel Dda UHB
  • November 2017 - Case 201605620 - Betsi Cadwaladr UHB
  • November 2017 - Case 201605066 - Hywel Dda UHB
  • October 2017 - Case 201606950 - Welsh Ambulance Service Trust
  • October 2017 - Case 201604855 - Cwm Taf UHB
  • October 2017 - Case 201700272 - Cardiff & Vale UHB
  • October 2017 - Case 201606095 - Abertawe Bro Morgannwg UHB
  • October 2017 - Case 201606885 - Hywel Dda UHB
  • October 2017 - Case 201604658 - Hywel Dda UHB
  • October 2017 - Case 201603464 - Betsi Cadwaladr UHB
  • October 2017 - Case 201603119 - Abertawe Bro Morgannwg UHB
  • October 2017 - Case 201603014 - Cwm Taf UHB
  • October 2017 - Case 201604371 - Abertawe Bro Morgannwg UHB
  • September 2017 - Case 201600835 - Oasis Dental Care Ltd
  • September 2017 - Case 201604107 - GP
  • September 2017 - Case 201604109 - Betsi Cadwaladr UHB
  • September 2017 - Case 201604278 - Hwyel Dda YHB
  • September 2017 - Case 201604041 - Cwm Taf UHB
  • August 2017 - Case 201604041 - Cwm Taf UHB
  • August 2017 - Case 201604112 - Aneurin Bevan UHB
  • August 2017 - Case 201606212 - Betsi Cadwaladr UHB
  • August 2017 - Case 201504573 - Aneurin Bevan UHB
  • August 2017 - Case 201602370 - Cwm Taf UHB
  • August 2017 - Case 201604214 - Cardiff & Vale UHB
  • August 2017 - Case 201603674 - Cardiff & Vale UHB
  • August 2017 - Case 201604084 - GP
  • August 2017 - Case 201603898 - Betsi Cadwaladr UHB
  • July 2017 - Case 201603579 - Betsi Cadwaladr UHB
  • June 2017 - Case 201601369 - Betsi Cadwaladr UHB
  • June 2017 - Case 201603085 - Hywel Dda UHB
  • June 2017 - Case 201602125 - Abertaw Bro Morgannwg UHB
  • June 2017 - Case 201602943 - Cwm Taf UHB
  • June 2017 - Case 201502624 - Aneurin Bevan UHB
  • June 2017 - Case 201604191 - Cardiff & Vale UHB
  • June 2017 - Case 201602664 - Aneurin Bevan UHB
  • May 2017 - Case 201502879 - Betsi Cadwaladr UHB
  • May 2017 - Case 201602959 - Abertawe Bro Morgannwg UHB
  • May 2017 - Case 201604710 - Hywel Dda UHB
  • May 2017 - Case 201505819 - Welsh Ambulance Services NHS Trust
  • May 2017 - Case 201603178 - Abertawe Bro Morgannwg UHB
  • May 2017 - Case 201507143 - Cardiff & Vale UHB
  • May 2017 - Case 201507144 - Abertawe Bro Morgannwg UHB
  • May 2017 - Case 201601674 - Betsi Cadwaladr
  • May 2017 - Case 201601828 - Aneurin Bevan UHB
  • May 2017 - Case 201602038 - Cardiff & Vale UHB
  • May 2017 - Case 201602730 - Betsi Cadwaladr UHB
  • April 2017 - Case 201600228 - Betsi Cadwaladr UHB
  • April 2017 - Case 201602939 - MyDentist
  • April 2017 - Case 201506691 - Betsi Cadwaladr UHB
  • April 2017 - Case 201505030 - GP
  • April 2017 - Case 201601466 - Aneurin Bevan UHB
  • April 2017 - Case 201601572 - Betsi Cadwaladr UHB

Planning and Building Control

  • July 2017 - Case 201603333 - Flintshire County Council

 Self-funding Care Provider

  • October 2017 - Case 201605173 - Hengoed Court Care Home

 

COMPLAINTS NOT UPHELD

Adult Social Services

  • June 2017 - Case 201603695 - Pembrokeshire County Council

Community Facilities, Recreation and Leisure

  • August 2017 - Case 201604323 - Raglan Community Council

Complaints Handling

  • July 2017 - Case 201600964 - City and County of Swansea

Environment and Environmental Health

  • June 2017 - Case 201602861 - Natural Resources Wales

Health

  • November 2017 - Case 201607083 - Abertawe Bro Morgannwg UHB
  • November 2017 - Case 201605414 - GP
  • November 2017 - Case 201605419 - Betsi Cadwaladr UHB
  • November 2017 - Case 201700479 - GP
  • November 2017 - Case 201605726 - Cardiff & Vale UHB
  • November 2017 - Case 201603603 - Aneurin Bevan UHB
  • November 2017 - Case 201606416 - Abertawe Bro Morgannwg
  • November 2017 - Case 201606863 - Betsi Cadwaladr UHB
  • November 2017 - Case 201606970 - Betsi Cadwaladr UHB
  • November 2017 - Case 2016050025 - Aneurin Bevan UHB
  • October 2017 - Case 201604126 - Cwm Taf UHB
  • October 2017 - Case 201606417 - Abertawe Bro Morgannwg UHB
  • October 2017 - Case 201605871 - GP
  • October 2017 - Case 201605871 - Cardiff & Vale UHB
  • October 2017 - Case 201607418 - Aneurin Bevan UHB
  • September 2017 - Case 201600691 - Betsi Cadwaladr UHB
  • September 2017 - Case 201605281 - GP
  • September 2017 - Case 201605282 - Velindre NHS Trust
  • September 2017 - Case 201606340 - Cardiff & Vale UHB
  • September 2017 - Case 201605059 - Aneurin Bevan UHB
  • September 2017 - Case 201605583 - Betsi Cadwaladr UHB
  • September 2017 - Case 201604252 - Betsi Cadwaladr UHB
  • August 2017 - Case 201605583 - Betsi Cadwaladr UHB
  • August 2017 - Case 201604370 - Abertawe Bro Morgannwg UHB
  • August 2017 - Case 201606532 - Cwm Taf UHB
  • August 2017 - Case 201606156 - Cardiff & Vale UHB
  • August 2017 - Case 201603289 - Betsi Cadwaladr UHB
  • August 2017 - Case 201604020 - Aneurin Bevan UHB
  • July 2017 - Case 201505518 - Hywel Dda UHB
  • July 2017 - Case 201605732 - Cwm Taf UHB
  • July 2017 - Case 201605053 - Aneurin Bevan UHB
  • July 2017 - Case 201607533 - Dental Practice 
  • July 2017 - Case 201604061 - Hywel Dda UHB
  • July 2017 - Case 201602270 - Abertawe Bro Morgannwg UHB
  • July 2017 - Case 201605144 - Cwm Taf UHB 
  • June 2017 - Case 201606074 - GP 
  • June 2017 - Case 201502625 - GP
  • May 2017 - Case 201602117 - Cwm Taf UHB
  • May 2017 - Case 201506925 - Betsi Cadwaladr UHB
  • May 2017 - Case 201603084 - Hywel Dda UHB
  • May 2017 - Case 201601692 - GP
  • May 2017 - Case 201601232 - Cardiff & Vale UHB
  • April 2017 - Case 201604881 - Abertawe Bro Morgannwg UHB
  • April 2017 - Case 201600916 - Aneurin Bevan UHB
  • April 2017 - Case 201601097 - Cardiff and Vale UHB
  • April 2017 - Case 201602584 - GP

Housing

  • August 2017 - Case 201604677 - Trivallis
  • July 2017 - Case 201603274 - Vale of Glamorgan Council 

Planning and Building Control

  • August 2017 - Case 201602184 - Gwynedd Council
  • June 2017 - Case 201507076 - Carmarthenshire County Council

Roads and Transport

  • May 2017 - Case 201602143 - Cardiff Council

Self-funding care provider

  • June 2017 - Case 201601455 - Allied Healthcare
  • April 2017 - Case 201602543 - HC One Ltd

Various other

  • July 2017 - Case 201604969 - Carmarthenshire County Council