Investigation Reports - Other 2016/17

Where the Ombudsman does not believe that there are issues of public interest arising from an investigation he makes a report under Section 21 of the Public Services Ombudsman (Wales) Act 2005 and does not require the body concerned to give publicity to it. Below is a list of such investigations undertaken by the Ombudsman. Although the text of these reports is not published on the website, a copy can normally be made available by request.  

COMPLAINTS UPHELD IN WHOLE OR IN PART

Adult Social Services

  • February 2017 - Case 201503370 - Leonard Cheshire Disability
  • January 2017 - Case 201503803 - Gwynedd Council
  • November 2016 - Case 201503954 - Flintshire County Council
  • October 2016 - Case 201503417 - Carmarthenshire County Council
  • August 2016 - Case 201501150 - Conwy County Borough Council
  • May 2016 - Case 201500631 - Cardiff Council
  • April 2016 - Case 201500280 - Conwy County Borough Council
  • April 2016 - Case 201500281 - Gwynedd Council
  • April 2016 - Case 201500282 - CSSIW

Children's Social Services

  • February 2017 - Case 201505700 - Monmouthshire County Council
  • September 2016 - Case 201201035 - Pembrokeshire County Council
  • September 2016 - Case 201504670 - Flintshire County Council

Complaints Handling

  • December 2016 - Case 201600042 - Cwm Taf UHB
  • September 2016 - Case 201504399 - Cwm Taf UHB

Education

  • January 2017 - Case 201502629 - Welsh Government
  • October 2016 - Case 201404146 - Ceredigion County Council
  • April 2016 - Case 201502409 - Ceredigion County Council

Environment & Environmental Health

  • July 2016 - Case 201500884 - Flintshire County Council

Health

  • March 2017 - Case 201504895 - Betsi Cadwaladr UHB
  • March 2017 - Case 201601404 - Betsi Cadwaladr UHB
  • March 2017 - Case 201504952 - Betsi Cadwaladr UHB
  • March 2017 - Case 201506004 - Cwm Taf UHB
  • March 2017 - Case 201600459 - Cwm Taf UHB
  • March 2017 - Case 201506656 - Betsi Cadwaladr UHB
  • March 2017 - Case 201601599 - Betsi Cadwaladr UHB
  • March 2017 - Case 201600727 - Abertawe Bro Morgannwg UHB
  • March 2017 - Case 201600366 - Betsi Cadwaladr UHB
  • March 2017 - Case 201601670 - Betsi Cadwaladr UHB
  • March 2017 - Case 201602418 - Aneurin Bevan UHB
  • March 2017 - Case 201505839 - Aneurin Bevan UHB
  • March 2017 - Case 201600363 - Hwyl Dda UHB
  • February 2017 - Case 201600768 - Cwm Taf UHB
  • February 2017 - Case 201602440 - Pharmacy
  • February 2017 - Case 201602061 - Betsi Cadwaladr UHB
  • February 2017 - Case 201505027 - Abertawe Bro Morgannwg UHB
  • February 2017 - Case 201600131 - Cardiff and Vale UHB
  • February 2017 - Case 201506442 - Abertawe Bro Morgannwg UHB
  • February 2017 - Case 201600854 - Abertawe Bro Morgannwg UHB
  • February 2017 - Case 201505698 - Aneurin Bevan UHB
  • February 2017 - Case 201600658 - GP
  • February 2017 - Case 201505562 - Aneurin Bevan UHB
  • February 2017 - Case 201505394 - Aneurin Bevan UHB
  • February 2017 - Case 201601660 - Betsi Cadwaladr UHB
  • February 2017 - Case 201505392 - Abertawe Bro Morgannwg UHB
  • February 2017 - Case 201603301 - GP
  • February 2017 - Case 201603066 - Abertawe Bro Morgannwg UHB
  • February 2017 - Case 201600123 - Betsi Cadwaladr UHB
  • January 2017 - Case 201506764 - GP
  • January 2017 - Case 201600462 - Betsi Cadwaladr UHB
  • January 2017 - Case 201505275 - GP
  • January 2017 - Case 201603176 - Dentist
  • January 2017 - Case 201504530 - Aneurin Bevan UHB
  • January 2017 - Case 201600924 - Cwm Taf UHB
  • January 2017 - Case 201601196 - Cardiff & Vale UHB
  • January 2017 - Case 201504580 - Betsi Cadwaladr UHB
  • December 2016 - Case 201600347 - Cardiff & Vale UHB
  • December 2016 - Case 201504533 - Cwm Taf UHB
  • December 2016 - Case 201505925 - Betsi Cadwaladr UHB
  • December 2016 - Case 201600781 - Betsi Cadwaladr UHB
  • December 2016 - Case 201504544 - Cwm Taf UHB
  • December 2016 - Case 201505581 - Betsi Cadwaladr UHB
  • December 2016 - Case 201505932 - Betsi Cadwaladr UHB
  • November 2016 - Case 201600242 - Dentist
  • November 2016 - Case 201505899 - Abertawe Bro Morgannwg UHB
  • November 2016 - Case 201506779 - Betsi Cadwaladr UHB
  • November 2016 - Case 201503339 - Betsi Cadwaladr UHB
  • November 2016 - Case 201504421 - GP
  • November 2016 - Case 201504773 - Cardiff & Vale UHB
  • November 2016 - Case 201505705 - Betsi Cadwaladr UHB
  • November 2016 - Case 201502005 - Abertawe Bro Morgannwg UHB
  • November 2016 - Case 201504431 - Betsi Cadwaladr UHB
  • November 2016 - Case 201504653 - Cardiff & Vale UHB
  • November 2016 - Case 201503520 - Abertawe Bro Morgannwg UHB
  • November 2016 - Case 201505608 - Aneurin Bevan UHB
  • November 2016 - Case 201504423 - Abertawe Bro Morgannwg UHB
  • November 2016 - Case 201504212 - Aneurin Bevan UHB
  • November 2016 - Case 201600421 - Aneurin Bevan UHB
  • November 2016 - Case 201504714 - Abertawe Bro Morgannwg UHB
  • November 2016 - Case 201505758 - Betsi Cadwaladr UHB
  • November 2016 - Case 201503782 - Abertawe Bro Morgannwg UHB
  • November 2016 - Case 201504742 - Aneurin Bevan UHB
  • October 2016 - Case 201503520 - Abertawe Bro Morgannwg UHB
  • October 2016 - Case 201505641 - Dentist
  • October 2016 - Case 201600965 - Cardiff & Vale UHB
  • October 2016 - Case 201502879 - Betsi Cadwaladr UHB
  • October 2016 - Case 201503954 - Flintshire County Council
  • October 2016 - Case 201502829 - Betsi Cadwaladr UHB
  • October 2016 - Case 201503603 - Cardiff & Vale UHB
  • October 2016 - Case 201506359 - Cardiff & Vale UHB
  • October 2016 - Case 201506609 - Abertawe Bro Morgannwg UHB
  • October 2016 - Case 201507114 - GP
  • October 2016 - Case 201506362 - Cardiff & Vale HB
  • September 2016 - Case 201600343 - Dentist
  • September 2016 - Case 201504143 - Betsi Cadwaladr UHB
  • September 2016 - Case 201505099 - Betsi Cadwaladr UHB
  • September 2016 - Case 201503030 - Aneurin Bevan UHB
  • September 2016 - Case 201501768 - Abertawe Bro Morgannwg UHB
  • September 2016 - Case 201505166 - Cardiff & Vale UHB
  • September 2016 - Case 201506316 - GP
  • September 2016 - Case 201502622 - Abertawe Bro Morgannwg UHB
  • September 2016 - Case 201502943 - Aneurin Bevan UHB
  • September 2016 - Case 201503249 - Aneurin Bevan UHB
  • August 2016 - Case 201500283 - Betsi Cadwaladr UHB
  • August 2016 - Case 201502609 - Cardiff & Vale UHB
  • August 2016 - Case 201503862 - Betsi Cadwaladr UHB
  • August 2016 - Case 201503518 - Aneurin Bevan UHB
  • August 2016 - Case 201504364 - Aneurin Bevan UHB
  • August 2016 - Case 201504365 - GP
  • August 2016 - Case 201501437 - Cardiff & Vale UHB
  • August 2016 - Case 201502702 - Betsi Cadwaladr UHB
  • August 2016 - Case 201503703 - Cwm Taf UHB
  • August 2016 - Case 201505250 - Betsi Cadwaladr UHB
  • August 2016 - Case 201505922 - WHSSC
  • August 2016 - Case 201505934 - Aneurin Bevan UHB
  • August 2016 - Case 201506418 - Betsi Cadwaladr UHB
  • August 2016 - Case 201504489 - Cardiff & Vale UHB
  • August 2016 - Case 201504203 - GP
  • July 2016 - Case 201500417 - GP
  • July 2016 - Case 201504479 - Betsi Cadwaladr UHB
  • July 2016 - Case 201501485 - Cwm Taf UHB
  • July 2016 - Case 201504449 - Abertawe Bro Morgannwg UHB
  • July 2016 - Case 201502667 - Abertawe Bro Morgannwg UHB
  • July 2016 - Case 201505236 - Hywel Dda UHB
  • July 2016 - Case 201302189 - Cardiff & Vale UHB
  • June 2016 - Case 201501039 - Hywel Dda UHB
  • June 2016 - Case 201501040 - GP
  • June 2016 - Case 201501651 - GP
  • June 2016 - Case 201501209 - Abertawe Bro Morgannwg UHB
  • June 2016 - Case 201502644 - Betsi Cadwaladr UHB
  • June 2016 - Case 201501506 - Betsi Cadwaladr UHB
  • June 2016 - Case 201503157 - Dentist
  • June 2016 - Case 201501306 - Betsi Cadwaladr UHB
  • June 2016 - Case 201501761 - Hywel Dda UHB
  • June 2016 - Case 201503319 - Hywel Dda UHB
  • June 2016 - Case 201503891 - Betsi Cadwaladr UHB
  • June 2016 - Case 201501827 - Betsi Cadwaladr UHB
  • May 2016 - Case 201500537 - Abertawe Bro Morgannwg UHB
  • May 2016 - Case 201500835 - Abertawe Bro Morgannwg UHB
  • May 2016 - Case 201502081 - Powys Teaching LHB
  • May 2016 - Case 201503114 - Cardiff & Vale UHB
  • May 2016 - Case 201504386 - Betsi Cadwaladr UHB
  • May 2016 - Case 201501077 - Abertawe Bro Morgannwg UHB
  • May 2016 - Case 201500534 - Cwm Taf UHB
  • May 2016 - Case 201401702 - Betsi Cadwaladr UHB
  • April 2016 - Case 201409047 - Cwm Taf UHB
  • April 2016 - Case 201502878 - Abertawe Bro Morgannwg UHB
  • April 2016 - Case 201502092 - Hywel Dda UHB
  • April 2016 - Case 201501497 - Abertawe Bro Morgannwg UHB
  • April 2016 - Case 201502860 - Cwm Taf UHB
  • April 2016 - Case 201408376 - Powys Teaching LHB
  • April 2016 - Case 201502118 - Cardiff & Vale UHB

Housing

  • January 2017 - Case 201503578 - Rhondda Housing Association Ltd
  • January 2017 - Case 201602040 - Aelwyd Housing Association
  • September 2016 - Case 201503581 - Bron Afon Community Housing Ltd

Planning & Building Control

  • March 2017 - Case 201601085 - Welsh Government Planning Inspectorate
  • February 2017 - Case 201505697 - Powys County Council
  • November 2016 - Case 201503337 - Cardiff Council
  • August 2016 - Case 201502704 - Powys County Council
  • June 2016 - Case 201501463 - Ceredigion County Council
  • May 2016 - Case 201501740 - Monmouthshire County Council
  • May 2016 - Case 201408787 - Flintshire County Council

Self Funding Care Provider

  • March 2017 - Case 201600121 - Hafod Housing Residential Care Home 
  • January 2017 - Case 201505285 - Hallmark Care Home Ltd

Various other

  • February 2017 - Case 201503736 - Merthyr Tydfil County Borough Council

COMPLAINTS NOT UPHELD

Adult Social Services

  • June 2016 - Case 201504680 - Pembrokeshire County Council

Children's Social Services

  • December 2016 - Case 201504009 - Carmarthenshire County Council

Complaints Handlling

  • November 2016 - Case 201505371 - Ynysawdre Community Council

Education

  • August 2016 - Case 201504956 - Cardiff Council

Health

  • March 2017 - Case 201601040 - Betsi Cadwaladr
  • March 2017 - Case 201601634 - GP
  • March 2017 - Case 201600431 - Betsi Cadwaladr
  • March 2017 - Case 201600705 - GP
  • March 2017 - Case 201600363 - Hywel Dda UHB
  • March 2017 - Case 201602319 - Cwm Taf UHB
  • March 2017 - Case 201602120 - GP
  • March 2017 - Case 201602123 - GP
  • March 2017 - Case 201505085 - Aneurin Bevan UHB
  • March 2017 - Case 201506296 - Cardiff and Vale UHB
  • March 2017 - Case 201506040 - Cwm Taf UHB
  • March 2017 - Case 201600705 - GP
  • February 2017 - Case 201505980 - Aneurin Bevan UHB
  • February 2017 - Case 201602204 - Abertawe Bro Morgannwg UHB
  • February 2017 - Case 201601026 - Aneurin Bevan UHB
  • February 2017 - Case 201600910 - Cardiff and Vale UHB
  • February 2017 - Case 201504617 - Aneurin Bevan UHB
  • February 2017 - Case 201601463 - Cardiff and Vale UHB
  • February 2017 - Case 201603360 - Cardiff and Vale UHB
  • February 2017 - Case 201600876 - Dentist
  • February 2017 - Case 201604160 - Aneurin Bevan UHB
  • January 2017 - Case 201506891 - GP
  • January 2017 - Case 201602400 - Abertawe Bro Morgannwg UHB
  • January 2017 - Case 201603217 - Hywel Dda UHB
  • January 2017 - Case 201505913 - Dentist
  • December 2016 - Case 201601516 - GP
  • November 2016 - Case 201601585 - Aneurin Bevan UHB
  • October 2016 - Case 201504109 - Hywel Dda UHB
  • October 2016 - Case 201506147 - Cardiff & Vale UHB
  • October 2016 - Case 201506864 - Betsi Cadwaladr UHB
  • October 2016 - Case 201601071 - Welsh Ambulance Services NHS Trust
  • October 2016 - Case 201506189 - Abertawe Bro Morgannwg UHB
  • September 2016 - Case 201503120 - Aneurin Bevan UHB
  • September 2016 - Case 201507094 -Cardiff & Vale UHB
  • September 2016 - Case 201505380 - Cardiff & Vale UHB
  • September 2016 - Case 201505337 - Abertawe Bro Morgannwg UHB
  • September 2016 - Case 201507002 - GP
  • September 2016 - Case 201600257 - Betsi Cadwaladr UHB
  • August 2016 - Case 201505875 - GP
  • August 2016 - Case 201504363 - Welsh Ambulance Services NHS Trust
  • August 2016 - Case 201506756 -  Hywel Dda UHB
  • August 2016 - Case 201505895 - Abertawe Bro Morgannwg UHB
  • August 2016 - Case 201505374 - Dentist
  • August 2016 - Case 201503913 - GP
  • August 2016 - Case 201600297 - GP
  • July 2016 - Case 201505696 - Dentist
  • July 2016 - Case 201507004 - GP
  • July 2016 - Case 201505665 - GP
  • July 2016 - Case 201505015 - GP
  • July 2016 - Case 201503664 - Betsi Cadwaladr UHB
  • July 2016 - Case 201505256 - Cardiff & Vale UHB
  • June 2016 - Case 201501027 - Abertawe Bro Morgannwg UHB
  • June 2016 - Case 201502572 - Hywel Dda UHB
  • June 2016 - Case 201500269 - Aneurin Bevan UHB
  • May 2016 - Case 201505559 - Cardiff & Vale UHB
  • April 2016 - Case 201501762 - Abertawe Bro Morgannwg UHB
  • April 2016 - Case 201504401 - Betsi Cadwaladr UHB
  • April 2016 - Case 201500785 - Abertawe Bro Morgannwg UHB
  • April 2016 - Case 201503562 - Cwm Taf UHB  

Housing

  • February 2017 - Case 201603698 - Wales and West Housing Association
  • November 2016 - Case 201601298 - United Welsh Housing Association

Planning & Building Control

  • July 2016 - Case 201501085 - Conwy County Borough Council
  • April 2016 - Case 201408558 - Denbighshire County Council

Summaries of these 'other' reports can be found in The Ombudsman's Casebook which is published on a quarterly basis.