Investigation Reports - Other 2015/16

Where the Ombudsman does not believe that there are issues of public interest arising from an investigation he makes a report under Section 21 of the Public Services Ombudsman (Wales) Act 2005 and does not require the body concerned to give publicity to it. Below is a list of such investigations undertaken by the Ombudsman. Although the text of these reports is not published on the website, a copy can normally be made available by request. 

 

COMPLAINTS UPHELD IN WHOLE OR IN PART

Adult Social Services

  • February 2016 - Case 201405648 - Cardiff Council
  • January 2016 - Case 201301955 - Powys County Council
  • December 2015 - Case 201500475 - City & County of Swansea
  • November 2015 - Case 201404540 - Pembrokeshire County Council
  • August 2015 - Case 201204596 - CSSIW
  • August 2015 - Case 201204839 - Wrexham County Borough Council
  • June 2015 - Case 201306498 - Carmarthenshire County Council
  • April 2015 - Case 201303581 - Blaenau Gwent County Borough Council

Children's Social Services

  • March 2016 - Case 201501020 - Flintshire County Council
  • March 2016 - Case 201501491 - Wrexham County Borough Council
  • December 2015 - Case 201501046 - Powys County Council
  • October 2015 - Case 201403368 - Isle of Anglesey County Council
  • October 2015 - Case 201406034 - Isle of Anglesey County Council
  • May 2015 - Case 201403860 - Cardiff City Council
  • May 2015 - Case 201307099 - Newport City Council

Community Facilities, Recreation & Leisure

  • April 2015 - Case 201403587 - Raglan Community Council

Complaints Handling

  • August 2015 - Case 201408442 - CAFCASS Cymru
  • July 2015 - Case 201404402 - GP

Education

  • March 2016 - Case 201501765 - Admission Appeals Panel - All Saints Church in Wales Primary School
  • March 2016 - Case 201502884 - Admissions Authority - All Saints Church in Wales Primary School
  • October 2015 - Case 201408779 - Isle of Anglesey County Council
  • May 2015 - Case 201302469 - Ceredigion County Council
  • May 2015 - Case 201404691 - Flintshire County Council

Environment & Environmental Health

  • November 2015 - Case 201500139 - Flintshire County Council
  • May 2015 - Case 201405418 - Cwm Taf UHB
  • April 2015 - Case 201306225 - Natural Resources Wales

Health

  • March 2016 - Case 201501974 - Cardiff & Vale UHB
  • March 2016 - Case 201501821 - Aneurin Bevan UHB
  • March 2016 - Case 201408650 - GP
  • March 2016 - Case 201408678 - Abertawe Bro Morgannwg UHB
  • March 2016 - Case 201501167 - Welsh Ambulance Services NHS Trust
  • March 2016 - Case 201501763 - Abertawe Bro Morgannwg UHB
  • March 2016 - Case 201501764 - Velindre NHS Trust
  • March 2016 - Case 201500157 - Cardiff & Vale UHB
  • March 2016 - Case 201501426 - Aneurin Bevan UHB
  • March 2016 - Case 201409310 - Betsi Cadwaladr UHB
  • March 2016 - Case 201503301 - Cardiff & Vale UHB
  • March 2016 - Case 201503406 - Cardiff & Vale UHB
  • March 2016 - Case 201500113 - Cwm Taf UHB
  • March 2016 - Case 201502614 - GP
  • March 2016 - Case 201501341 - Betsi Cadwaladr UHB
  • March 2016 - Case 201501717 - Betsi Cadwaladr UHB
  • March 2016 - Case 201501062 - Aneurin Bevan UHB
  • February 2016 - Case 201502095 - Abertawe Bro Morgannwg UHB
  • February 2016 - Case 201409493 - GP
  • February 2016 - Case 201500179 - Aneurin Bevan UHB
  • February 2016 - Case 201405404 - Aneurin Bevan UHB
  • February 2016 - Case 201500485 - Betsi Cadwaladr UHB
  • February 2016 - Case 201402286 - Cardiff & Vale UHB
  • February 2016 - Case 201500032 - GP
  • February 2016 - Case 201502300 - GP
  • February 2016 - Case 201500250 - Abertawe Bro Morgannwg UHB
  • February 2016 - Case 201500659 - Betsi Cadwaladr UHB
  • February 2016 - Case 201501208 - Hywel Dda UHB
  • February 2016 - Case 201503019 - Cardiff & Vale UHB
  • January 2016 - Case 201405336 - Abertawe Bro Morgannwg UHB
  • January 2016 - Case 201408260 - Hywel Dda UHB
  • January 2016 - Case 201501221 - Betsi Cadwaladr UHB
  • January 2016 - Case 201501606 - Hywel Dda UHB
  • January 2016 - Case 201408823 - GP
  • January 2016 - Case 201409514 - Abertawe Bro Morgannwg UHB
  • January 2016 - Case 201501946 - Betsi Cadwaladr UHB
  • December 2015 - Case 201500389 - Hywel Dda UHB
  • December 2015 - Case201404515 - Aneurin Bevan UHB
  • December 2015 - Case201404388 - Aneurin Bevan UHB
  • December 2015 - Case 201404436 - Hywel Dda UHB
  • December 2015 - Case 201408108 - Hywel Dda UHB
  • December 2015 - Case201408954 - Cardiff & Vale UHB
  • December 2015 - Case 201408459 - GP
  • December 2015 - Case 201503905 - Hywel Dda UHB
  • December 2015 - Case 201405254 - Abertawe Bro Morgannwg UHB
  • December 2015 - Case 201500814 - Dentist
  • December 2015 - Case 201406084 - Betsi Cadwaladr UHB
  • December 2015 - Case 201409395 - Abertawe Bro Morgannwg UHB
  • December 2015 - Case 201500885 - Hywel Dda UHB
  • November 2015 - Case 201405980 - Cwm Taf UHB
  • November 2015 - Case 201404662 - Abertawe Bro Morgannwg UHB
  • November 2015 - Case 201405342 - Abertawe Bro Morgannwg UHB
  • November 2015 - Case 201408391 - Betsi Cadwaladr UHB
  • November 2015 - Case 201409309 - Hywel Dda UHB
  • November 2015 - Case 201502101 - Betsi Cadwaladr UHB
  • November 2015 - Case 201404585 - Betsi Cadwaladr UHB
  • November 2015 - Case 201405048 - Aneurin Bevan UHB
  • October 2015 - Case 201404628 - Betsi Cadwaladr UHB
  • October 2015 - Case 201404515 - Aneurin Bevan UHB
  • October 2015 - Case 201500550 - GP
  • October 2015 - Case 201500551 - GP
  • October 2015 - Case 201502099 - GP
  • October 2015 - Case 201405883 - Betsi Cadwaladr UHB
  • October 2015 - Case 201403060 - Cwm Taf UHB
  • October 2015 - Case 201403937 - Betsi Cadwaladr UHB
  • September 2015 - Case 201405271 - GP
  • September 2015 - Case 201405743 - Aneurin Bevan UHB
  • September 2015 - Case 201402637 - Aneurin Bevan UHB
  • September 2015 - Case 201404810 - Aneurin Bevan UHB
  • September 2015 - Case 201408941 - Cardiff & Vale UHB
  • August 2015 - Case 201403754 - Abertawe Bro Morgannwg UHB
  • August 2015 - Case 201404017 - GP
  • August 2015 - Case 201400079 - Cwm Taf UHB
  • August 2015 - Case 201403262 - Cardiff & Vale UHB
  • August 2015 - Case 201306371 - Cwm Taf UHB
  • August 2015 - Case 201402540 - Cwm Taf UHB
  • August 2015 - Case 201400763 - Cardiff & Vale UHB
  • August 2015 - Case 201403090 - Aneurin Bevan UHB
  • July 2015 - Case 201400725 - Betsi Cadwaladr UHB
  • July 2015 - Case 201402338 - Hywel Dda UHB
  • July 2015 - Case 201404798 - Hywel Dda UHB
  • July 2015 - Case 201404841 - Cardiff & Vale UHB
  • July 2015 - Case 201405111 - Abertawe Bro Morgannwg UHB
  • July 2015 - Case 201404465 - Betsi Cadwaladr UHB
  • July 2015 - Case 201405657 - Dentist
  • July 2015 - Case 201401141 - Aneurin Bevan UHB
  • July 2015 - Case 201405085 - GP
  • July 2015 - Case 201402308 - Betsi Cadwaladr UHB
  • June 2015 - Case 201400243 - Cardiff & Vale UHB
  • June 2015 - Case 201400365 - Aneurin Bevan UHB
  • June 2015 - Case 201404008 - Aneurin Bevan UHB
  • June 2015 - Case 201401270 - Cardiff & Vale UHB
  • June 2015 - Case 201402315 - Cwm Taf UHB
  • June 2015 - Case 201401338 - Cwm Taf UHB
  • June 2015 - Case 201402730 - Hywel Dda UHB
  • June 2015 - Case 201400961 - Abertawe Bro Morgannwg UHB
  • May 2015 - Case 201401438 - Hywel Dda UHB
  • May 2015 - Case 201306023 - Aneurin Bevan UHB
  • May 2015 - Case 201306094 - Betsi Cadwaladr UHB
  • May 2015 - Case 201402482 - GP
  • May 2015 - Case 201402272 - Abertawe Bro Morgannwg UHB
  • May 2015 - Case 201305186 - Dentist
  • May 2015 - Case 201401186 - Cwm Taf UHB
  • May 2015 - Case 201401187 - Welsh Ambulance Services NHS Trust
  • May 2015 - Case 201401806 - Cardiff & Vale UHB
  • May 2015 - Case 201402128 - Aneurin Bevan UHB
  • May 2015 - Case 201404093 - Abertawe Bro Morgannwg UHB
  • May 2015 - Case 201402381 - Abertawe Bro Morgannwg UHB
  • May 2015 - Case 201401016 - Aneurin Bevan UHB
  • May 2015 - Case 201402291 - Aneurin Bevan UHB
  • April 2015 - Case 201400501 - Hywel Dda UHB
  • April 2015 - Case 201402340 - Cwm Taf UHB
  • April 2015 - Case 201401050 - Betsi Cadwaladr UHB
  • April 2015 - Case 201401636 - Betsi Cadwaladr UHB
  • April 2015 - Case 201402037 - Cardiff & Vale UHB
  • April 2015 - Case 201306936 - Betsi Cadwaladr UHB
  • April 2015 - Case 201306752 - GP
  • April 2015 - Case 201303601 - Aneurin Bevan UHB
  • April 2015 - Case 201401500 - Cwm Taf UHB
  • April 2015 - Case 201307226 - Cardiff & Vale UHB 

Housing

  • October 2015 - Case 201403291 - Ceredigion County Council
  • October 2015 - Case 201406051 - Cymdeithas Tai Cantref

Independent Healthcare Providers

  • March 2016 - Case 201405816 - Hallmark Care Home Ltd
  • May 2015 - Case 201408665 - Hawthorn Court Care Home

Planning & Building Control

  • December 2015 - Case201404423 - Planning Inspectorate
  • November 2015 - Case 201408366 - Gwynedd Council
  • September 2015 - Case 201400990 - Denbighshire County Council
  • July 2015 - Case 201303358 - Carmarthenshire County Council
  • June 2015 - Case 201408420 - Monmouthshire County Council
  • June 2015 - Case 201400539 - Powys County Council
  • May 2015 - Case 201400341 - Isle of Anglesey County Council
  • April 2015 - Case 201306227 - Powys County Council
  • April 2015 - Case 201400644 - Powys County Council
  • April 2015 - Case 201402643 - Powys County Council

Various Other

  • October 2015 - Case 201409395 - Abertawe Bro Morgannwg UHB

COMPLAINTS NOT UPHELD

Adult Social Services

  • February 2016 - Case 201503480 - CSSIW
  • August 2015 - Case 201205177 - Betsi Cadwaladr UHB
  • August 2015 - Case 201301782 - Nant y Gaer Hall Nursing Home

Children's Social Services

  • December 2015 - Case 201402085 - Denbighshire County Council

Complaints Handling

  • February 2016 - Case 201501776 - Powys Teaching LHB
  • August 2015 - Case 201500830 - Torfaen County Borough Council

Education

  • March 2016 - Case 201502569 - Newport City Council
  • March 2016 - Case 201503161 - Newport City Council
  • March 2016 - Case 201503238 - Newport City Council
  • March 2016 - Case 201504318 - Newport City Council
  • January 2016 - Case 201503875 - Independent Appeal Panel - Penarleg Primary School
  • August 2015 - Case 201406335 - Neath Port Talbot County Borough Council

Environment & Environmental Health

  • April 2015 - Case 201401717 - Welsh Government

Health

  • March 2016 - Case 201501122 - Betsi Cadwaladr UHB
  • March 2016 - Case 201502262 - Cwm Taf UHB
  • March 2016 - Case 201503015 - Abertawe Bro Morgannwg UHB
  • March 2016 - Case 201502260 - Hywel Dda UHB
  • March 2016 - Case 201501030 - GP
  • March 2016 - Case 201503199 - Aneurin Bevan UHB
  • March 2016 - Case 201503266 - Abertawe Bro Morgannwg UHB
  • March 2016 - Case 201501414 - Cwm Taf UHB
  • March 2016 - Case 201503343 - Abertawe Bro Morgannwg UHB
  • March 2016 - Case 201501427 - Cwm Taf UHB
  • March 2016 - Case 201409628 - GP
  • March 2016 - Case 201409629 - Betsi Cadwaladr UHB
  • March 2016 - Case 201501007 - GP
  • March 2016 - Case 201501008 - GP
  • March 2016 - Case 201501010 - GP
  • March 2016 - Case 201501011 - GP
  • March 2016 - Case 201502686 - GP
  • March 2016 - Case 201502687 - GP
  • February 2016 - Case 201502545 - Betsi Cadwaladr UHB
  • February 2016 - Case 201503194 - GP
  • February 2016 - Case 201503293 - GP
  • February 2016 - Case 201503294 - GP
  • February 2016 - Case 201503295 - GP
  • February 2016 - Case 201503296 - GP
  • February 2016 - Case 201500062 - GP
  • February 2016 - Case 201500813 - Cardiff & Vale UHB
  • February 2016 - Case 201408758 - Abertawe Bro Morgannwg UHB
  • January 2016 - Case 201406309 - GP
  • January 2016 - Case 201501493 - Abertawe Bro Morgannwg UHB
  • January 2016 - Case 201502276 - Abertawe Bro Morgannwg UHB
  • January 2016 - Case 201502728 - GP 
  • January 2016 - Case 201405015 - Cwm Taf UHB
  • December 2015 - Case 201408174 - Abertawe Bro Morgannwg UHB
  • December 2015 - Case 201408950 - GP
  • November 2015 - Case 201405977 - Aneurin Bevan UHB
  • November 2015 - Case 201408900 - Cardiff & Vale UHB
  • October 2015 - Case 201405450 - Powys Teaching LHB
  • October 2015 - Case 201404665 - Cardiff & Vale UHB
  • October 2015 - Case 201409710 - GP
  • October 2015 - Case 201404035 - Powys Teaching LHB
  • October 2015 - Case 201501657 - Powys Teaching LHB
  • October 2015 - Case 201502299 - Dentist
  • September 2015 - Case 201404246 - Betsi Cadwaladr UHB
  • September 2015 - Case 201408800 - Powys Teaching LHB
  • September 2015 - Case 201405627 - Betsi Cadwaladr UHB
  • August 2015 - Case 201404702 - Cardiff & Vale UHB
  • August 2015 - Case 201404885 - Abertawe Bro Morgannwg UHB
  • August 2015 - Case 201402977 - Cwm Taf UHB
  • August 2015 - Case 201403447 - GP
  • August 2015 - Case 201403475 - Aneurin Bevan UHB
  • July 2015 - Case 201406111 - Dentist
  • July 2015 - Case 201402689 - Aneurin Bevan UHB
  • July 2015 - Case 201402729 - Betsi Cadwaladr UHB
  • July 2015 - Case 201402384 - GP
  • July 2015 - Case 201401577 - Cwm Taf UHB
  • July 2015 - Case 201406341 - GP
  • July 2015 - Case 201406343 - GP
  • July 2015 - Case 201408104 - Abertawe Bro Morgannwg UHB
  • July 2015 - Case 201405827 - Cwm Taf UHB
  • July 2015 - Case 201400712 - Cwm Taf UHB
  • June 2015 - Case 201407997 - Cwm Taf UHB
  • June 2015 - Case 201401731 - GP
  • June 2015 - Case 201403343 - Aneurin Bevan UHB
  • June 2015 - Case 201409335 - Pharmacy
  • June 2015 - Case 201403080 - GP
  • June 2015 - Case 201404110 - GP
  • June 2015 - Case 201404111 - GP
  • June 2015 - Case 201404113 - Aneurin Bevan UHB
  • June 2015 - Case 201404174 - GP
  • June 2015 - Case 201400302 - Betsi Cadwaladr UHB
  • June 2015 - Case 201402859 - Cwm Taf UHB
  • June 2015 - Case 201405098 - GP
  • June 2015 - Case 201409024 - Powys Teaching LHB
  • June 2015 - Case 201402341 - Powys Teaching LHB
  • May 2015 - Case 201404927 - Aneurin Bevan UHB
  • May 2015 - Case 201400405 - GP
  • May 2015 - Case 201404937 - Aneurin Bevan UHB
  • May 2015 - Case 201403038 - Powys Teaching LHB
  • May 2015 - Case 201403390 - Aneurin Bevan UHB
  • April 2015 - Case 201404373 - GP
  • April 2015 - Case 201405540 - Powys Teaching LHB
  • April 2015 - Case 201403783 - Abertawe Bro Morgannwg UHB
  • April 2015 - Case 201305874 - Cardiff & Vale UHB
  • April 2015 - Case 201400887 - GP

Housing

  • January 2016 - Case 201408213 - Isle of Anglesey County Council

Planning & Building Control

  • January 2016 - Case 201501468 - Gwynedd Council
  • January 2016 - Case 201409301 - Carmarthenshire County Council
  • October 2015 - Case 201405454 - Cardiff Council
  • July 2015 - Case 201401903 - Carmarthenshire County Council
  • June 2015 - Case 201404085 - Caerphilly County Borough Council
  • June 2015 - Case 201402832 - Carmarthenshire County Council
  • April 2015 - Case 201400642 - Powys County Council

Summaries of these 'other' reports can be found in The Ombudsman's Casebook which is published on a quarterly basis.