Investigation Reports - Other 2014/15

Where the Ombudsman does not believe that there are issues of public interest arising from an investigation he makes a report under Section 21 of the Public Services Ombudsman (Wales) Act 2005 and does not require the body concerned to give publicity to it. Below is a list of such investigations undertaken by the Ombudsman. Although the text of these reports is not published on the website, a copy can normally be made available by request.

 

COMPLAINTS UPHELD IN WHOLE OR IN PART

Adult Social Services

  • February 2015 - Case 201304185 - Abertawe Bro Morgannwg UHB
  • February 2015 - Case 201304186 - Neath Port Talbot County Borough Council
  • February 2015 - Case 201304343 - Talbot Court Care Home
  • July 2014 - Case 201302531 - Neath Port Talbot County Borough Council
  • July 2014 - Case 201302611 - Flintshire County Council

Children's Social Services

  • January 2015 - Case 201304976 - Bridgend County Borough Council
  • July 2014 - Case 201302017 - Ceredigion County Council
  • April 2014 - Case 201302051 - Blaenau Gwent County Borough Council

Community Facilities, Recreation & Leisure

  • June 2014 - Case 201203404 - Cefn Community Council

Complaints Handling

  • February 2015 - Case 201304995 - Powys County Council
  • December 2014 - Case 201402885 - Ceredigion County Council
  • August 2014 - Case 201303923 - Betsi Cadwaladr UHB

Education

  • December 2014 - Case 201307209 - Ceredigion County Council
  • October 2014 - Case 201304017 - Vale of Glamorgan Council
  • June 2014 - Case 201303714 - Ceredigion County Council

Health

  • March 2015 - Case 201306566 - GP
  • March 2015 - Case 201400206 - Betsi Cadwaladr UHB
  • March 2015 - Case 201402831 - GP
  • March 2015 - Case 201401001 - Betsi Cadwaladr UHB
  • March 2015 - Case 201306571 - Abertawe Bro Morgannwg UHB
  • March 2015 - Case 201306618 - Cwm Taf UHB
  • March 2015 - Case 201305704 - Hywel Dda UHB
  • March 2015 - Case 201400157 - Hywel Dda UHB
  • March 2015 - Case 201401042 - Betsi Cadwaladr UHB
  • February 2015 - Case 201402343 - GP
  • February 2015 - Case 201402344 - GP
  • February 2015 - Case 201402345 - GP
  • February 2015 - Case 201305093 - GP
  • February 2015 - Case 201401541 - Cardiff & Vale UHB
  • February 2015 - Case 201305664 - Cardiff & Vale UHB
  • February 2015 - Case 201305312 - Cardiff & Vale UHB
  • February 2015 - Case 201402695 - GP
  • January 2015 - Case 201305018 - Cwm Taf UHB
  • January 2015 - Case 201401342 - Aneurin Bevan UHB
  • January 2015 - Case 201305780 - Hywel Dda UHB
  • January 2015 - Case 201300396 - Abertawe Bro Morgannwg UHB
  • January 2015 - Case 201307205 - GP
  • January 2015 - Case 201403675 - Betsi Cadwaladr UHB
  • January 2015 - Case 201304625 - Hywel Dda UHB
  • January 2015 - Case 201306228 - Betsi Cadwaladr UHB
  • January 2015 - Case 201305241 - Hywel Dda UHB
  • January 2015 - Case 201306414 - Cardiff & Vale UHB
  • January 2015 - Case 201306418 - Cardiff & Vale UHB
  • December 2014 - Case 201304494 - Cardiff & Vale UHB
  • December 2014 - Case 201303793 - Welsh Ambulance Services NHS Trust
  • December 2014 - Case 201305641 - Aneurin Bevan UHB
  • December 2014 - Case 201304893 - Betsi Cadwaladr UHB
  • December 2014 - Case 201305669 - Cwm Taf UHB
  • December 2014 - Case 201306581 - Aneurin Bevan UHB
  • December 2014 - Case 201306502 - Cardiff & Vale UHB
  • December 2014 - Case 201305667 - Aneurin Bevan UHB
  • December 2014 - Case 201301701 - Abertawe Bro Morgannwg UHB
  • December 2014 - Case 201305117 - Cwm Taf UHB
  • December 2014 - Case201204000 - Aneurin Bevan UHB
  • December 2014 - Case 201303048 - Aneurin Bevan UHB
  • December 2014 - Case 201305716 - Aneurin Bevan UHB
  • November 2014 - Case 201304879 - GP
  • November 2014 - Case 201402194 - Dentist
  • November 2014 - Case 201303818 - Hywel Dda UHB
  • November 2014 - Case 201400679 - Pharmacy
  • November 2014 - Case 201400951 - Betsi Cadwaladr UHB
  • November 2014 - Case 201400954 - GP
  • November 2014 - Case 201400139 - Cardiff & Vale UHB
  • November 2014 - Case 201303934 - Abertawe Bro Morgannwg UHB
  • November 2014 - Case 201304385 - Hywel Dda UHB
  • October 2014 - Case 201305923 - Cardiff & Vale UHB
  • October 2014 - Case 201303582 - GP
  • October 2014 - Case 201305498 - Dentist
  • October 2014 - Case 201306239 - Betsi Cadwaladr UHB
  • October 2014 - Case 201400421 - Denbighshire County Council
  • October 2014 - Case 201304730 - GP
  • October 2014 - Case 201303656 - Cwm Taf UHB
  • October 2014 - Case 201304340 - Aneurin Bevan UHB
  • October 2014 - Case 201303586 - Cardiff & Vale UHB
  • October 2014 - Case 201303346 - Betsi Cadwaladr UHB
  • October 2014 - Case 201303939 - Betsi Cadwaladr UHB
  • October 2014 - Case 201400608 - Betsi Cadwaladr UHB
  • October 2014 - Case 201303347 - Abertawe Bro Morgannwg UHB
  • October 2014 - Case 201304511 - Aneurin Bevan UHB
  • September 2014 - Case 201303153 - Abertawe Bro Morgannwg UHB
  • September 2014 - Case 201303846 - Betsi Cadwaladr UHB
  • September 2014 - Case 201302568 - Betsi Cadwaladr UHB
  • September 2014 - Case 201303895 - Powys Teaching LHB
  • September 2014 - Case 201304550 - Welsh Government
  • September 2014 - Case 201305136 - Dentist
  • September 2014 - Case 201304830 - Betsi Cadwaladr UHB
  • September 2014 - Case 201306579 - Aneurin Bevan UHB
  • September 2014 - Case 201304620 - Betsi Cadwaladr UHB
  • September 2014 - Case 201305000 - Betsi Cadwaladr UHB
  • September 2014 - Case 201305519 - Cwm Taf UHB
  • August 2014 - Case 201302687 - Hywel Dda UHB
  • August 2014 - Case 201303348 - GP
  • August 2014 - Case 201302065 - Abertawe Bro Morgannwg UHB
  • August 2014 - Case 201303796 - Aneurin Bevan UHB
  • August 2014 - Case 201303408 - GP
  • August 2014 - Case 201303660 - GP
  • July 2014 - Case 201302645 - Aneurin Bevan UHB
  • July 2014 - Case 201203696 - GP
  • July 2014 - Case 201302069 - Aneurin Bevan UHB
  • July 2014 - Case 201302439 - Abertawe Bro Morgannwg UHB
  • July 2014 - Case 201304438 - GP
  • July 2014 - Case 201304771 - GP
  • July 2014 - Case 201304772 - GP
  • July 2014 - Case 201304773 - GP
  • July 2014 - Case 201203505 - Aneurin Bevan UHB
  • July 2014 - Case 201304859 - Betsi Cadwaladr UHB
  • July 2014 - Case 201303184 - Abertawe Bro Morgannwg UHB
  • July 2014 - Case 201305947 - GP
  • July 2014 - Case 201306573 - GP
  • July 2014 - Case 201301899 - Cardiff & Vale UHB
  • July 2014 - Case 201300843 - Aneurin Bevan UHB
  • July 2014 - Case 201302218 - Cardiff & Vale UHB
  • June 2014 - Case 201301311 - Betsi Cadwaladr UHB
  • June 2014 - Case 201303981 - Abertawe Bro Morgannwg UHB
  • June 2014 - Case 201302252 - Cardiff & Vale UHB
  • June 2014 - Case 201302800 - Abertawe Bro Morgannwg UHB
  • June 2014 - Case 201203313 - Aneurin Bevan UHB
  • June 2014 - Case 201300764 - Abertawe Bro Morgannwg UHB
  • June 2014 - Case 201303566 - Cwm Taf UHB
  • June 2014 - Case 201304095 - Aneurin Bevan UHB
  • June 2014 - Case 201303995 - GP
  • June 2014 - Case 201301229 - Betsi Cadwaladr UHB
  • June 2014 - Case 201301892 - Cwm Taf UHB
  • June 2014 - Case 201302160 - Betsi Cadwaladr UHB
  • June 2014 - Case 201302193 - Aneurin Bevan UHB
  • May 2014 - Case 201205047 - Hywel Dda UHB
  • May 2014 - Case 201300209 - Aneurin Bevan UHB
  • May 2014 - Case 201301732 - Betsi Cadwaladr UHB
  • May 2014 - Case 201204500 - Aneurin Bevan UHB
  • May 2014 - Case 201301750 - Aneurin Bevan UHB
  • May 2014 - Case 201304491 - GP
  • May 2014 - Case 201303307 - GP
  • May 2014 - Case 201302320 - Cwm Taf UHB
  • April 2014 - Case 201300118 - Betsi Cadwaladr UHB
  • April 2014 - Case 201301070 - Aneurin Bevan UHB
  • April 2014 - Case 201302114 - Cwm Taf UHB
  • April 2014 - Case 201302007 - Betsi Cadwaladr UHB
  • April 2014 - Case 201204979 - Aneurin Bevan UHB
  • April 2014 - Case 201204820 - Betsi Cadwaladr UHB
  • April 2014 - Case 201301740 - Hywel Dda UHB
  • April 2014 - Case 201300104 - Hywel Dda UHB
  • April 2014 - Case 201300767 - GP
  • April 2014 - Case 201300768 - GP
  • April 2014 - Case 201302633 - GP

Housing

  • March 2015 - Case 201304248 - Wrexham County Borough Council
  • January 2015 - Case 201304661 - NPT Homes
  • November 2014 - Case 201204693 - Tai Ceredigion Cyf
  • October 2014 - Case 201301753 - Caerphilly County Borough Council
  • July 2014 - Case 201302209 - Tai Calon

Planning & Building Control

  • February 2015 - Case 201304766 - Ceredigion County Council
  • February 2015 - Case 201305844 - Cardiff Council
  • August 2014 - Case 201302961 - Merthyr Tydfil County Borough Council
  • August 2014 - Case 201304558 - Gwynedd Council
  • July 2014 - Case 201302932 - Ceredigion County Council
  • April 2014 - Case 201300297 - Carmarthenshire County Council
  • April 2014 - Case 201204395 - Ceredigion County Council

Various Other

  • February 2015 - Case 201402174 - Abertillery & Llanhilleth Community Council
  • September 2014 - Case 201305690 - Monmouthshire County Council
  • September 2014 - Case 201401758 - Welsh Government

COMPLAINTS NOT UPHELD

Adult Social Services

  • December 2014 - Case 201400251 - Powys Teaching LHB

Complaints Handling

  • December 2014 - Case 201306835 - Cardiff & Vale UHB

Education

  • February 2015 - Case 201306043 - Caerphilly County Borough Council

Health

  • March 2015 - Case 201306096 - Betsi Cadwaladr UHB
  • March 2015 - Case 201400641 - GP
  • March 2015 - Case 201402078 - Betsi Cadwaladr UHB
  • March 2015 - Case 201305888 - Cardiff & Vale UHB
  • March 2015 - Case 201306041 - Cwm Taf UHB
  • March 2015 - Case 201401497 - Cardiff & Vale UHB
  • March 2015 - Case 201403657 - GP
  • March 2015 - Case 201303301 - Cardiff & Vale UHB
  • March 2015 - Case 201306891 - GP
  • February 2015 - Case 201401272 - Cwm Taf UHB
  • February 2015 - Case 201305824 - Cardiff & Vale UHB
  • February 2015 - Case 201306516 - Abertawe Bro Morgannwg UHB
  • February 2015 - Case 201305967 - Betsi Cadwaladr UHB
  • January 2015 - Case 201401834 - Hywel Dda UHB
  • January 2015 - Case 201402314 - GP
  • January 2015 - Case 201402258 - Cwm Taf UHB
  • January 2015 - Case 201306092 - GP
  • December 2014 - Case 201402208 - Powys Teaching LHB
  • December 2014 - Case 201306209 - Betsi Cadwaladr UHB
  • December 2014 - Case 201403155 - Powys Teaching LHB
  • December 2014 - Case 201400166 - GP
  • November 2014 - Case 201400731 - Betsi Cadwaladr UHB
  • November 2014 - Case 201304354 - Betsi Cadwaladr UHB
  • October 2014 - Case 201400458 - GP
  • October 2014 - Case 201303942 - Cardiff & Vale UHB
  • October 2014 - Case 201305734 - GP
  • October 2014 - Case 201400144 - GP
  • October 2014 - Case 201303767 - Abertawe Bro Morgannwg UHB
  • September 2014 - Case 201302996 - Powys Teaching LHB
  • September 2014 - Case 201304741 - Hywel Dda UHB
  • September 2014 - Case 201305126 - Cardiff & Vale UHB
  • September 2014 - Case 201400751 - Powys Teaching LHB
  • September 2014 - Case 201305066 - Dentist
  • September 2014 - Case 201302960 - Abertawe Bro Morgannwg UHB
  • September 2014 - Case 201305556 - Abertawe Bro Morgannwg UHB
  • September 2014 - Case 201305648 - Aneurin Bevan UHB
  • August 2014 - Case 201301334 - Betsi Cadwaladr UHB
  • August 2014 - Case 201304622 - GP
  • August 2014 - Case 201304972 - Welsh Ambulance Services NHS Trust
  • July 2014 - Case 201301723 - GP
  • July 2014 - Case 201301607 - Betsi Cadwaladr UHB
  • July 2014 - Case 201304862 - GP
  • July 2014 - Case 201305307 - GP
  • July 2014 - Case 201305308 - GP
  • July 2014 - Case 201305309 - GP
  • July 2014 - Case 201305133 - GP
  • July 2014 - Case 201304552 - Betsi Cadwaladr UHB
  • July 2014 - Case 201302926 - Cardiff & Vale UHB
  • July 2014 - Case 201302927 - Powys Teaching LHB
  • June 2014 - Case 201300881 - Betsi Cadwaladr UHB
  • June 2014 - Case 201303213 - Hywel Dda UHB
  • June 2014 - Case 201303366 - Abertawe Bro Morgannwg UHB
  • June 2014 - Case 201302245 - Hywel Dda UHB
  • June 2014 - Case 201303631 - GP
  • June 2014 - Case 201303682 - Cardiff & Vale UHB
  • June 2014 - Case 201304507 - Hywel Dda UHB
  • May 2014 - Case 201303792 - GP
  • May 2014 - Case 201301095 - GP
  • May 2014 - Case 201204173 - Betsi Cadwaladr UHB
  • May 2014 - Case 201302674 - Dentist
  • May 2014 - Case 201302676 - Dentist
  • May 2014 - Case 201303600 - Cwm Taf UHB

Housing

  • February 2015 - Case 201401240 - Denbighshire County Council 

Planning & Building Control

  • January 2015 - Case 201306690 - Ceredigion County Council
  • August 2014 - Case 201304041 - Powys County Council
  • July 2014 - Case 201305742 - Wrexham County Borough Council

Summaries of these 'other' reports can be found in The Ombudsman's Casebook which is published on a quarterly basis.