Investigation Reports - Other 2013/14

Where the Ombudsman does not believe that there are issues of public interest arising from an investigation he makes a report under Section 21 of the Public Services Ombudsman (Wales) Act 2005 and does not require the body concerned to give publicity to it. Below is a list of such investigations undertaken by the Ombudsman. Although the text of these reports is not published on the website, a copy can normally be made available by request.

 

COMPLAINTS UPHELD IN WHOLE OR IN PART

Adult Social Services

  • January 2014 - Case 201204692 - Rhondda Cynon Taf County Borough Council
  • August 2013 - Case 201201212 - Flintshire County Council
  • July 2013 - Case 201201790 - Rhondda Cynon Taf County Borough Council
  • July 2013 - Case 201201442 - Rhondda Cynon Taf County Borough Council
  • July 2013 - Case 201200609 - Carmarthenshire County Council
  • July 2013 - Case 201202192 - Pembrokeshire County Council
  • June 2013 - Case 201202374 - The Vale of Glamorgan Council
  • April 2013 - Case 201104048 - Denbighshire County Council
  • April 2013 - Case 201203182 - CSSIW
  • April 2013 - Case 201202212 - The City & County of Swansea

Benefits Administration

  • February 2014 - Case 201204992 - Ceredigion County Council

Children's Social Services

  • March 2014 - Case 201300713 - Carmarthenshire County Council
  • August 2013 - Case 201200475 - The City & County of Swansea

Community Facilities, Recreation & Leisure

  • February 2014 - Case 201300806 - Llantrisant Community Council
  • September 2013 - Case 201204410 - Rogiet Community Council
  • September 2013 - Case 201204499 - Rogiet Community Council

Complaints Handling

  • February 2014 - Case 201204442 - Betsi Cadwaladr University LHB
  • February 2014 - Case 201302769 - Hywel Dda LHB

Environment and Environmental Health

  • October 2013 - Case 201203327 - Blaenau Gwent County Borough Council
  • May 2013 - Case 201201918 - Flintshire County Council 

Finance and Taxation

  • May 2013 - Case 201203447 - Isle of Anglesey County Council 

Health

  • March 2014 - Case 201204753 - Cardiff & Vale University LHB
  • March 2014 - Case 201204594 - Abertawe Bro Morgannwg University LHB
  • March 2014 - Case 201204924 - Cardiff & Vale University LHB
  • March 2014 - Case 201204684 - Betsi Cadwaladr University LHB
  • March 2014 - Case 201302226 - GP
  • March 2014 - Case 201204283 - Betsi Cadwaladr University LHB
  • March 2014 - Case 201300351 - Cardiff & Vale University LHB
  • March 2014 - Case 201204580 - GP
  • March 2014 - Case 201300049 - Aneurin Bevan LHB
  • March 2014 - Case 201301744 - Hywel Dda LHB
  • March 2014 - Case 201301065 - GP
  • March 2014 - Case 201301483 - GP
  • March 2014 - Case 201301644 - Aneurin Bevan LHB
  • February 2014 - Case 201204407 - Cwm Taf LHB
  • February 2014 - Case 201204700 - Betsi Cadwaladr University LHB
  • February 2014 - Case 201300572 - Abertawe Bro Morgannwg University LHB
  • February 2014 - Case 201301412 - Cardiff & Vale University LHB
  • February 2014 - Case 201204771 - Aneurin Bevan LHB
  • February 2014 - Case 201300813 - Betsi Cadwaladr University LHB
  • February 2014 - Case 201203193 - Cardiff & Vale University LHB
  • February 2014 - Case 201202871 - Abertawe Bro Morgannwg University LHB
  • February 2014 - Case 201204082 - Betsi Cadwaladr University LHB
  • February 2014 - Case 201300754 - Betsi Cadwaladr University LHB
  • January 2014 - Case 201203947 - Cwm Taf LHB
  • January 2014 - Case 201203515 - Betsi Cadwaladr University LHB
  • January 2014 - Case 201302513 - Cwm Taf LHB
  • January 2014 - Case 201203424 - Hywel Dda LHB
  • January 2014 - Case 201203653 - Cwm Taf LHB
  • January 2014 - Case 201204630 - Abertawe Bro Morgannwg University LHB
  • January 2014 - Case 201201407 - Cardiff & Vale University LHB
  • January 2014 - Case 201203378 - Cwm Taf LHB
  • January 2014 - Case 201203816 - Velindre NHS Trust
  • January 2014 - Case 201300841 - Cardiff & Vale University LHB
  • January 2014 - Case 201300132 - Betsi Cadwaladr University LHB
  • January 2014 - Case 201204402 - Aneurin Bevan Health Board
  • January 2014 - Case 201204652 - Betsi Cadwaladr University LHB
  • January 2014 - Case 201204671 - Hywel Dda LHB
  • January 2014 - Case 201203584 - GP
  • January 2014 - Case 201203822 - Pharmacy
  • January 2014 - Case 201204230 - Cardiff & Vale University LHB
  • January 2014 - Case 201302460 - Abertawe Bro Morgannwg University LHB
  • January 2014 - Case 201203882 - Betsi Cadwaladr University LHB
  • December 2013 - Case 201300021 - GP
  • December 2013 - Case 201300416 - Hywel Dda LHB
  • December 2013 - Case 201203917 - Aneurin Bevan Health Board
  • December 2013 - Case 201203654 - Cardiff & Vale University LHB
  • December 2013 - Case 201202958 - Aneurin Bevan Health Board
  • December 2013 - Case 201203520 - Hywel Dda LHB
  • December 2013 - Case 201203441 - Cardiff & Vale University LHB
  • November 2013 - Case 201203034 - GP
  • November 2013 - Case 201202451 - Abertawe Bro Morgannwg University LHB
  • November 2013 - Case 201203270 - GP
  • November 2013 - Case 201203679 - GP
  • November 2013 - Case 201203783 - Betsi Cadwaladr University LHB
  • November 2013 - Case 201201993 - Hywel Dda LHB
  • November 2013 - Case 201202575 - Dentist
  • November 2013 - Case 201202895 - Hywel Dda LHB
  • November 2013 - Case 201202643 - Aneurin Bevan Health Board
  • October 2013 - Case 201202513 - Abertawe Bro Morgannwg University LHB
  • October 2013 - Case 201202835 - Betsi Cadwaladr University LHB
  • October 2013 - Case 201203633 - GP
  • October 2013 - Case 201201480 - Cardiff & Vale University LHB
  • October 2013 - Case 201202715 - Betsi Cadwaladr University LHB
  • October 2013 - Case 201102695 - Hywel Dda LHB
  • October 2013 - Case 201203163 - Abertawe Bro Morgannwg University LHB
  • October 2013 - Case 201202310 - Cardiff & Vale University LHB
  • October 2013 - Case 201203391 - Hywel Dda LHB
  • October 2013 - Case 201203959 - Abertawe Bro Morgannwg University LHB
  • October 2013 - Case 201204638 - GP
  • October 2013 - Case 201202127 - Abertawe Bro Morgannwg University LHB
  • October 2013 - Case 201202406 - Betsi Cadwaladr University LHB
  • October 2013 - Case 201203738 - Aneurin Bevan Health Board
  • September 2013 - Case 201203086 - Aneurin Bevan Health Board
  • September 2013 - Case 201202854 - Abertawe Bro Morgannwg University LHB
  • September 2013 - Case 201202402 - Aneurin Bevan Health Board
  • September 2013 - Case 201203805 - Aneurin Bevan Health Board
  • September 2013 - Case 201203029 - Dentist
  • September 2013 - Case 201204172 - GP
  • September 2013 - Case 201204878 - GP
  • September 2013 - Case 201202522 - Dentist
  • August 2013 - Case 201202342 - Cwm Taf LHB
  • August 2013 - Case 201201552 - Cardiff & Vale University LHB
  • August 2013 - Case 201201807 - Abertawe Bro Morgannwg University LHB
  • August 2013 - Case 201202928 - Cwm Taf LHB
  • August 2013 - Case 201202372 - Abertawe Bro Morgannwg University LHB
  • August 2013 - Case 201201511 - Hywel Dda LHB
  • August 2013 - Case 201204098 - GP
  • August 2013 - Case 201201425 - GP
  • August 2013 - Case 201203362 - Cardiff & Vale University LHB
  • August 2013 - Case 201300197 - GP
  • August 2013 - Case 201300199 - GP
  • August 2013 - Case 201202178 - Cardiff & Vale University LHB
  • August 2013 - Case 201300257 - Hywel Dda LHB
  • August 2013 - Case 201202922 - Hywel Dda LHB
  • August 2013 - Case 201203772 - Aneurin Bevan Health Board
  • July 2013 - Case 201203384 - Cwm Taf LHB
  • July 2013 - Case 201201791 - Cwm Taf LHB
  • July 2013 - Case 201203189 - Cwm Taf LHB
  • July 2013 - Case 201201583 - Cardiff & Vale University LHB
  • July 2013 - Case 201201479 - Aneurin Bevan Health Board
  • July 2013 - Case 201203006 - Cwm Taf LHB
  • July 2013 - Case 201201487 - Hywel Dda LHB
  • July 2013 - Case 201201806 - Abertawe Bro Morgannwg University LHB
  • June 2013 - Case 201103922 - Aneurin Bevan Health Board
  • June 2013 - Case 201200142 - Aneurin Bevan Health Board
  • June 2013 - Case 201201753 - Betsi Cadwaladr University LHB
  • June 2013 - Case 201201943 - Aneurin Bevan Health Board 
  • June 2013 - Case 201301669 - Cwm Taf LHB
  • June 2013 - Case 201201594 - Hywel Dda LHB
  • June 2013 - Case 201200869 - Abertawe Bro Morgannwg University LHB
  • June 2013 - Case 201202235 - Cardiff & Vale University LHB
  • June 2013 - Case 201202988 - Cardiff & Vale University LHB
  • June 2013 - Case 201201068 - Abertawe Bro Morgannwg University LHB
  • June 2013 - Case 201203161 - Aneurin Bevan Health Board 
  • May 2013 - Case 201200491 - GP
  • May 2013 - Case 201200742 - Abertawe Bro Morgannwg University LHB
  • May 2013 - Case 201201299 - Betsi Cadwaladr University LHB
  • May 2013 - Case 201204490 - GP
  • May 2013 - Case 201200171 - Welsh Ambulance Services NHS Trust
  • May 2013 - Case 201202301 - Cwm Taf LHB
  • May 2013 - Case 201200759 - Hywel Dda LHB
  • May 2013 - Case 201201345 - Cwm Taf LHB
  • May 2013 - Case 201201957 - Cardiff & Value University LHB
  • May 2013 - Case 201300028 - Powys Teaching LHB
  • April 2013 - Case 201103217 - Abertawe Bro Morgannwg University LHB
  • April 2013 - Case 201200107 - Betsi Cadwaladr University LHB
  • April 2013 - Case 201200090 - Abertawe Bro Morgannwg University LHB
  • April 2013 - Case 201201083 - Hywel Dda LHB
  • April 2013 - Case 201200512 - Abertawe Bro Morgannwg University LHB
  • April 2013 - Case 201200959 - Abertawe Bro Morgannwg University LHB

Housing

  • January 2014 - Case 201204993 - Cardiff Council
  • June 2013 - Case 201201055 - Torfaen County Borough Council

Planning and Building Control

  • March 2014 - Case 201303444 - Monmouthshire County Council
  • December 2013 - Case 201203459 - Brecon Beacons National Park Authority
  • October 2013 - Case 201203492 - Ceredigion County Council
  • October 2013 - Case 201300866 - Flintshire County Council
  • July 2013 - Case 201201690 - Torfaen County Borough Council
  • June 2013 - Case 201200986 - Gwynedd Council
  • May 2013 - Case 201201247 - Ceredigion County Council
  • May 2013 - Case 201200334 - Monmouthshire County Council

Various Other

  • September 2013 - Case 201202370 - Carmarthenshire County Council 

 

COMPLAINTS NOT UPHELD

Benefits Administration

  • September 2013 - Case 201103755 - Conwy County Borough Council

Community Facilities, Recreation & Leisure

  • August 2013 - Case 201204154 - Bridgend County Borough Council

Education

  • April 2013 - Case 201200622 - Rhondda Cynon Taf County Borough Council

Health

  • March 2014 - Case 201302409 - Hywel Dda LHB
  • March 2014 - Case 201302266 - GP
  • March 2014 - Case 201302229 - Betsi Cadwaladr University LHB
  • March 2014 - Case 201301427 - Independent Health Provider
  • March 2014 - Case 201301667 - Aneurin Bevan LHB
  • March 2014 - Case 201300501 - GP
  • February 2014 - Case 201205142 - Betsi Cadwaladr University LHB
  • January 2014 - Case 201300819 - Cardiff & Vale University LHB
  • January 2014 - Case 201300589 - Aneurin Bevan LHB
  • January 2014 - Case 201300387 - GP
  • January 2014 - Case 201300391 - GP
  • January 2014 - Case 201203692 - Betsi Cadwaladr University LHB
  • January 2014 - Case 201204102 - Hywel Dda LHB
  • January 2014 - Case 201301902 - Optician
  • January 2014 - Case 201301936 - Optician
  • December 2013 - Case 201205011 - Betsi Cadwaladr University LHB
  • December 2013 - Case 201203308 - GP
  • December 2013 - Case 201203309 - GP
  • December 2013 - Case 201301877 - Cardiff & Vale University LHB
  • November 2013 - Case 201203928 - Cardiff & Vale University LHB
  • November 2013 - Case 201205014 - Welsh Ambulance Services NHS Trust
  • November 2013 - Case 201204733 - Hywel Dda LHB
  • November 2013 - Case 201300846 - Dentist
  • November 2013 - Case 201300847 - Dentist
  • November 2013 - Case 201301270 - Dentist
  • October 2013 - Case 201202753 - Aneurin Bevan Health Board
  • October 2013 - Case 201204146 - GP
  • October 2013 - Case 201202477 - Abertawe Bro Morgannwg University LHB
  • October 2013 - Case 201201996 - Welsh Ambulance Services NHS Trust
  • October 2013 - Case 201300612 - GP
  • September 2013 - Case 201204521 - Cwm Taf LHB
  • September 2013 - Case 201204174 - GP
  • August 2013 - Case 201204750 - Aneurin Bevan Health Board
  • August 2013 - Case 201202808 - GP
  • August 2013 - Case 201201863 - Cardiff & Vale University LHB
  • August 2013 - Case 201204759 - Cardiff & Vale University LHB
  • August 2013 - Case 201204870 - GP
  • August 2013 - Case 201205141 - GP
  • July 2013 - Case 201204164 - GP
  • July 2013 - Case 201203249 - Aneurin Bevan Health Board
  • July 2013 - Case 201201034 - Abertawe Bro Morgannwg University LHB
  • July 2013 - Case 201201550 - Abertawe Bro Morgannwg University LHB
  • July 2013 - Case 201204426 - GP
  • June 2013 - Case 201203602 - Bron Meirion
  • April 2013 - Case 201202302 - Cardiff & Vale University LHB
  • April 2013 - Case 201201233 - Aneurin Bevan Health Board
  • April 2013 - Case 201200465 - Betsi Cadwaladr University LHB
  • April 2013 - Case 201203430 - GP
  • April 2013 - Case 201202576 - Abertawe Bro Morgannwg University LHB
  • April 2013 - Case 201200898 - Abertawe Bro Morgannwg University LHB

Housing

  • May 2013 - Case 201201526 - Cartrefi Conwy 

Planning & Building Control

  • February 2014 - Case 201203899 - Isle of Anglesey County Council
  • January 2014 - Case 201203746 - Carmarthenshire County Council
  • November 2013 - Case 201301687 - Wrexham County Borough Council
  • November 2013 - Case 201302185 - Wrexham County Borough Council
  • July 2013 - Case 201203329 - Merthyr Tydfil County Borough Council
  • June 2013 - Case 201202868 - Carmarthenshire County Council
  • June 2013 - Case 201200482 - Monmouthshire County Council

Various Other

  • October 2013 - Case 201102015 - CSSIW
  • April 2013 - Case 201203232 - Mid & West Wales Fire Service

Summaries of these 'other' reports can be found in The Ombudsman's Casebook which is published on a quarterly basis.