Investigation Reports - Other 2012/13

Where the Ombudsman does not believe that there are issues of public interest arising from an investigation he makes a report under Section 21 of the Public Services Ombudsman (Wales) Act 2005 and does not require the body concerned to give publicity to it. Below is a list of such investigations undertaken by the Ombudsman. Although the text of these reports is not published on the website, a copy can normally be made available by request.

 

COMPLAINTS UPHELD IN WHOLE OR IN PART

 

Adult Social Services

  • October 2012 - Case 201101445 - Isle of Anglesey County Council
  • October 2012 - Case 201100412 - Wrexham County Borough Council
  • October 2012 - Case 201103101 - Monmouthshire County Council
  • August 2012 - Case 201101540 - Carmarthenshire County Council
  • June 2012 - Case 201100509 - Isle of Anglesey County Council
  • May 2012 - Case 201100078 - Wrexham County Borough Council
  • April 2012 - Case 201100240 - Gwynedd Council 

Agriculture & Fisheries

  • January 2013 - Case 201100421 - Welsh Government

Children's Social Services

  • February 2013 - Case 201101123 - Caerphilly County Borough Council
  • January 2013 - Case 201101704 - Gwynedd Council
  • January 2013 - Case 201200164 - Flintshire County Council
  • November 2012 - Case 201200610 - CAFCASS Cymru

Education

  • March 2013 - Case 201200345 - Powys County Council
  • March 2013 - Case 201201110 - Powys County Council
  • June 2012 - Case 201101368 - Rhondda Cynon Taf County Borough Council

Health

  • March 2013 - Case 201200285 - GP
  • March 2013 - Case 201103939 - GP
  • March 2013 - Case 201103945 - Hywel Dda LHB
  • March 2013 - Case 201201080 - Abertawe Bro Morgannwg University LHB
  • March 2013 - Case 201201082 - Hywel Dda LHB
  • March 2013 - Case 201201047 - Betsi Cadwaladr UHB
  • March 2013 - Case 201201587 - Cwm Taf LHB
  • March 2013 - Case 201200853 - Abertawe Bro Morgannwg University LHB
  • March 2013 - Case 201201236 - Cardiff & Vale University LHB
  • March 2013 - Case 201200885 - Cardiff & Vale University LHB
  • March 2013 - Case 201201206 - Cardiff & Vale University LHB
  • March 2013 - Case 201103412 - Cardiff & Vale University LHB
  • March 2013 - Case 201103838 - Abertawe Bro Morgannwg University LHB
  • February 2013 - Case 201103389 - Hywel Dda LHB
  • February 2013 - Case 201201205 - Aneurin Bevan Health Board
  • February 2013 - Case 201200526 - Betsi Cadwaladr UHB
  • February 2013 - Case 201201382 - Cardiff & Vale University LHB
  • February 2013 - Case 201201647 - Abertawe Bro Morgannwg University LHB
  • February 2013 - Case 201200485 - Abertawe Bro Morgannwg University LHB
  • January 2013 - Case 201200557 - Cardiff & Vale University LHB
  • January 2013 - Case 201102578 - Aneurin Bevan Health Board
  • January 2013 - Case 201200980 - GP
  • January 2013 - Case 201200982 - Abertawe Bro Morgannwg University LHB
  • January 2013 - Case 201201366 - Abertawe Bro Morgannwg University LHB
  • January 2013 - Case 201200999 - Welsh Ambulance Services NHS Trust
  • January 2013 - Case 201103194 - Hywel Dda LHB
  • January 2013 - Case 201201063 - Betsi Cadwaladr UHB
  • January 2013 - Case 201102825 - Aneurin Bevan Health Board
  • December 2012 - Case 201102450 - GP
  • December 2012 - Case 201103915 - Aneurin Bevan Health Board
  • December 2012 - Case 201103659 - Hywel Dda LHB
  • November 2012 - Case 201200877 - Cardiff & Vale University LHB
  • November 2012 - Case 201102926 - Abertawe Bro Morgannwg UHB
  • November 2012 - Case 201200659 - Betsi Cadwaladr UHB
  • November 2012 - Case 201103229 - GP
  • November 2012 - Case 201103350 - Aneurin Bevan Health Board
  • November 2012 - Case 201103068 - Cardiff & Vale University LHB
  • November 2012 - Case 201200442 - Cardiff Smile Centre
  • November 2012 - Case 201103032 - Betsi Cadwaladr UHB
  • November 2012 - Case 201103067 - Abertawe Bro Morgannwg UHB
  • November 2012 - Case 201102031 - Cwm Taf LHB
  • November 2012 - Case 201103345 - Welsh Ambulance Services NHS Trust
  • November 2012 - Case 201200560 - Aneurin Bevan Health Board
  • November 2012 - Case 201200819 - Betsi Cadwaladr UHB
  • November 2012 - Case 201103492 - Abertawe Bro Morgannwg UHB
  • November 2012 - Case 201102272 - Abertawe Bro Morgannwg UHB
  • October 2012 - Case 201104166 - GP
  • October 2012 - Case 201104167 - GP
  • October 2012 - Case 201102383 - Cwm Taf LHB
  • October 2012 - Case 201101477 - Betsi Cadwaladr UHB
  • October 2012 - Case 201101687 - Aneurin Bevan Health Board
  • October 2012 - Case 201102119 - Cardiff & Vale University LHB
  • October 2012 - Case 201101775 - Abertawe Bro Morgannwg UHB
  • October 2012 - Case 201101689 - Abertawe Bro Morgannwg UHB
  • October 2012 - Case 201200215 - Aneurin Bevan Health Board
  • October 2012 - Case 201102962 - Abertawe Bro Morgannwg UHB
  • October 2012 - Case 201101859 - Abertawe Bro Morgannwg UHB
  • September 2012 - Case 201101440 - Cwm Taf LHB
  • September 2012 - Case 201101932 - GP
  • September 2012 - Case 201102404 - Cwm Taf LHB
  • September 2012 - Case 201101738 - GP
  • September 2012 - Case 201102797 - Betsi Cadwaladr UHB
  • September 2012 - Case 201103903 - Cardiff & Vale UHB
  • September 2012 - Case 201102836 - Abertawe Bro Morgannwg UHB
  • September 2012 - Case 201103655 - Cardiff & Vale University LHB
  • September 2012 - Case 201200852 - Cardiff & Vale University LHB
  • August 2012 - Case 201101693 - Welsh Ambulance Services NHS Trust
  • August 2012 - Case 201102834 - Abertawe Bro Morgannwg UHB
  • August 2012 - Case 201102835 - GP
  • August 2012 - Case 201101010 - GP
  • August 2012 - Case 201103321 - GP
  • August 2012 - Case 201103323 - GP
  • August 2012 - Case 201101421 - Abertawe Bro Morgannwg UHB
  • August 2012 - Case 201100933 - Betsi Cadwaladr UHB
  • August 2012 - Case 201101609 - Betsi Cadwaladr UHB
  • August 2012 - Case 201103800 - Betsi Cadwaladr UHB
  • August 2012 - Case 201101978 - Cwm Taf LHB
  • July 2012 - Case 201100644 - Aneurin Bevan Health Board
  • July 2012 - Case 201101059 - Aneurin Bevan Health Board
  • July 2012 - Case 201101060 - Cardiff & Vale University LHB
  • July 2012 - Case 201101811 - Aneurin Bevan Health Board
  • July 2012 - Case 201100477 - Hywel Dda LHB
  • July 2012 - Case 201102387 - Hywel Dda LHB
  • July 2012 - Case 201102665 - GP
  • July 2012 - Case 201102172 - Cardiff & Vale University LHB
  • July 2012 - Case 201100744 - Aneurin Bevan Health Board
  • July 2012 - Case 201103941 - GP
  • June 2012 - Case 201100539 - Cwm Taf LHB
  • June 2012 - Case 201100506 - Betsi Cadwaladr UHB
  • June 2012 - Case 201101176 - Abertawe Bro Morgannwg UHB
  • June 2012 - Case 201102120 - Cardiff & Vale University LHB
  • June 2012 - Case 201100437 - Betsi Cadwaladr UHB
  • June 2012 - Case 201100947 - Betsi Cadwaladr UHB
  • June 2012 - Case 201102030 - Cardiff & Vale University LHB
  • June 2012 - Case 201001820 - Aneurin Bevan Health Board
  • June 2012 - Case 201002050 - Caerphilly County Borough Council
  • June 2012 - Case 201102495 - GP
  • May 2012 - Case 201100407 - Aneurin Bevan Health Board
  • May 2012 - Case 201100723 - Cardiff & Vale University LHB
  • May 2012 - Case 201102682 - GP
  • May 2012 - Case 201100883 - Betsi Cadwaladr UHB
  • May 2012 - Case 201102360 - Aneurin Bevan Health Board
  • May 2012 - Case 201002841 - Aneurin Bevan Health Board
  • May 2012 - Case 201100156 - Cwm Taf LHB
  • May 2012 - Case 201100157 - Caerphilly County Borough Council
  • May 2012 - Case 201101000 - Cwm Taf LHB
  • May 2012 - Case 201102118 - Powys Teaching LHB
  • May 2012 - Case 201102187 - Betsi Cadwaladr UHB
  • April 2012 - Case 201100474 - GP
  • April 2012 - Case 201101584 - GP
  • April 2012 - Case 201101585 - GP
  • April 2012 - Case 201101586 - GP
  • April 2012 - Case 201101616 - Betsi Cadwaladr UHB
  • April 2012 - Case 201002631 - Betsi Cadwaladr UHB
  • April 2012 - Case 201100100 - Cwm Taf LHB

Housing

  • February 2013 - Case 201103415 - City & County of Swansea
  • November 2012 - Case 201103223 - Bron Afon Community Housing Ltd
  • October 2012 - Case 201102310 - Cardiff County Council
  • August 2012 - Case 201102854 - Cymdeithas Tai Eryri
  • May 2012 - Case 201101591 - RCT Homes
  • May 2012 - Case 201101880 - Rhondda Cynon Taf County Borough Council
  • April 2012 - Case 201101252 - Cardiff County Council
  • April 2012 - Case 201002124 - Cymdeithas Tai Eryri

Planning & Building Control

  • February 2013 - Case 201102655 - Pembrokeshire County Council
  • December 2012 - Case 201102872 - Denbighshire County Council
  • November 2012 - Case 201102789 - Planning Inspectorate
  • October 2012 - Case 201200319 - Powys County Council
  • July 2012 - Case 201100712 - Blaenau Gwent County Borough Council
  • July 2012 - Case 201002343 - Carmarthenshire County Council
  • April 2012 - Case 201101470 - Pembrokeshire County Council

Roads & Transport

  • January 2013 - Case 201200237 - Powys County Council

Various Other

  • March 2013 - Case 201201315 - Denbighshire County Council
  • March 2013 - Case 201103444 - Conwy County Borough Council
  • November 2012 - Case 201201706 - CAFCASS Cymru
  • November 2012 - Case 201202642 - Office of the Scottish Charity Regulator
  • July 2012 - Case 201104164 - Llanddowror Community Council
  • June 2012 - Case 201101015 - Carmarthenshire County Council
  • May 2012 - Case 201100152 - Carmarthenshire County Council
  • May 2012 - Case 201002811 - CAFCASS Cymru

 

COMPLAINTS NOT UPHELD

Adult Social Services

  • May 2012 - Case 201101204 - Caerphilly County Borough Council

Agriculture & Fisheries

  • January 2013 - Case 201100420 - Denbighshire County Council

Children's Social Services

  • February 2013 - Case 201201534 - Blaenau Gwent County Borough Council
  • February 2013 - Case 201103893 - Carmarthenshire County Council
  • November 2012 - Case 201103280 - Conwy County Borough Council

Education

  • December 2012 - Case 201201232 - Admissions Appeal Panel - Ysgol Bryn Onnen
  • December 2012 - Case 201201234 - Admissions Appeal Panel - Ysgol Bryn Onnen
  • December 2012 - Case 201201238 - Torfaen County Borough Council
  • December 2012 - Case 201201239 - Torfaen County Borough Council

Health

  • March 2013 - Case 201202009 - GP
  • March 2013 - Case 201202179 - GP
  • March 2013 - Case 201201209 - Abertawe Bro Morgannwg University LHB
  • March 2013 - Case 201203094 - Abertawe Bro Morgannwg University LHB
  • February 2013 - Case 201103200 - Aneurin Bevan Health Board
  • February 2013 - Case 201103063 - GP
  • February 2013 - Case 201103448 - GP
  • February 2013 - Case 201103449 - GP
  • February 2013 - Case 201200780 - Betsi Cadwaladr UHB
  • February 2013 - Case 201201923 - Cardiff & Vale University LHB
  • February 2013 - Case 201202597 - GP
  • February 2013 - Case 201200350 - Cwm Taf LHB
  • January 2013 - Case 201102113 - Betsi Cadwaladr UHB
  • January 2013 - Case 201201098 - GP
  • January 2013 - Case 201200865 - Cwm Taf LHB
  • January 2013 - Case 201200726 - Cwm Taf LHB
  • January 2013 - Case 201200975 - Hywel Dda LHB
  • January 2013 - Case 201200487 - Abertawe Bro Morgannwg UHB
  • December 2012 - Case 201200032 - Hywel Dda LHB
  • December 2012 - Case 201200815 - Cardiff & Vale University LHB
  • November 2012 - Case 201200984 - GP
  • October 2012 - Case 201200361 - GP
  • October 2012 - Case 201103961 - Hywel Dda LHB
  • October 2012 - Case 201201005 - GP
  • October 2012 - Case 201103367 - Aneurin Bevan Health Board
  • September 2012 - Case 201103050 - Betsi Cadwaladr UHB
  • August 2012 - Case 201100263 - Cardiff & Vale University LHB
  • August 2012 - Case 201101237 - GP
  • August 2012 - Case 201101814 - Cardiff & Vale University LHB
  • August 2012 - Case 201103955 - Cardiff & Vale University LHB
  • August 2012 - Case 201104021 - Abertawe Bro Morgannwg UHB
  • August 2012 - Case 201102920 - Betsi Cadwaladr UHB
  • August 2012 - Case 201103337 - Cwm Taf LHB
  • July 2012 - Case 201100814 - Abertawe Bro Morgannwg UHB
  • July 2012 - Case 201102781 - Cwm Taf LHB
  • July 2012 - Case 201103595 - Hywel Dda LHB
  • July 2012 - Case 201101462 - GP
  • June 2012 - Case 201102038 - GP
  • June 2012 - Case 201102271 - GP
  • June 2012 - Case 201102431 - GP
  • June 2012 - Case 201102554 - GP
  • June 2012 - Case 201103051 - Betsi Cadwaladr UHB
  • June 2012 - Case 201100635 - Betsi Cadwaladr UHB
  • June 2012 - Case 201100762 - GP
  • June 2012 - Case 201200366 - GP
  • May 2012 - Case 201100803 - Betsi Cadwaladr UHB
  • May 2012 - Case 201101680 - GP
  • May 2012 - Case 201102640 - GP
  • May 2012 - Case 201100909 - Hywel Dda LHB
  • May 2012 - Case 201102735 - GP
  • May 2012 - Case 201100253 - GP
  • April 2012 - Case 201101632 - Cardiff & Vale University LHB

Housing

  • August 2012 - Case 201101657 - Ceredigion County Council
  • August 2012 - Case 201102173 - Tai Ceredigion Cyf

Planning & Building Control

  • March 2013 - Case 201201513 - Ceredigion County Council
  • August 2012 - Case 201102707 - Snowdonia National Park Authority
  • June 2012 - Case 201101519 - Isle of Anglesey County Council
  • June 2012 - Case 201100496 - Neath Port Talbot County Borough Council

Summaries of these 'other' reports can be found in The Ombudsman's Casebook which is published on a quarterly basis.