Essential Maintenance. Due to essential maintenance, our online complaint form will not be available between 4:30pm Friday 16 March 2018 and 9am Monday 19 March 2018. We apologise for any inconvenience caused. Gwaith Cynnal a Chadw Hanfodol. O ganlyniad i waith cynnal a chadw hanfodol, ni fydd ein ffurflen gwyno ar gael rhwng 4:30pm Dydd Gwener 16 Mawrth 2018 a 9am Dydd Llun 19 Mawrth 2018. Ymddiheurwn am unrhyw anghyfleustra a achoswyd.


Under the Public Services Ombudsman (Wales) Act 2005, the Ombudsman can issue one of two types of reports following an investigation into a complaint by a member of the public that they have suffered hardship or injustice through maladministration or service failure on the part of a public body.

The first type of report (known as a Section 16 report) is issued when the Ombudsman believes that the investigation report contains matters of public interest. The body concerned is obliged to give publicity to such a report at its own expense.

The second type of report that the Ombudsman can issue is known as a Section 21 report. He can do so if the public body concerned has agreed to implement any recommendations he has made and if he is satisfied that there is no public interest involved.  Summaries of all Section 21 reports can be found in the quarterly editions of The Ombudsman's Casebook available on the Publications page.

On this page can be found the summary and full report of the public interest reports issued over the past two years (they can be viewed in two ways, either by subject area or by public authority). Also on this page is a list of the other investigation reports issued over this time scale.