SignVideo

SignVideo Interpreting Service

If you use BSL, you can use our free SignVideo interpreting service to talk to us (available from 8am -6pm, Monday to Friday).

Before you can use SignVideo BSL Live please ensure you meet these basic requirements:

  • iOS devices (8 or above); Android devices (4.4 or above); PC (i3 or above) or Mac with a webcam
  • IE9-11 or Firefox for Windows, Safari for Mac
  • Bandwidth of at least 256 kbp/s for upload and download (348 kbp/s recommended)

If this is the first time you’ve used this service, you will need to download a one-off Live plug-in. This is special software that ensures the video quality is good and your call is secure.

 

How does it work?

Click on the SignVideo link above (please note if you are using Internet Explorer and the link does not appear to be working you will need to right-click on the icon and then choose 'open link'). 

Once you are connected to a SignVideo interpreter tell them you are calling the Public Services Ombudsman for Wales. You will then be connected and can start your conversation in BSL.

Who we are and what we do (BSL)