You can make your complaint by completing the online form on this website. However, if you prefer you can also print off the appropriate form,which can be downloaded here:
Public body complaint form
Public body complaint form (easy-read version)
Councillor complaint form
Your completed form should then be posted to us at:
1 Ffordd yr Hen Gae
Nick Bennett is the Public Services Ombudsman for Wales. He has legal powers to look into complaints about public services & independent care providers in Wales. He can also look into complaints that local authority members have broken their authority's code of conduct. He is independent of all government bodies. He has a team of people who help him consider and investigate complaints.The service he provides is impartial and free of charge.
Who we are & what we do: Click here to watch a BSL video (subtitled) about PSOW.
Advocacy and Advice
If you require help to make your complaint to the Ombudsman, a list of organisations who may be able to assist you can be found here.